GJD-000597 6/18; Accessibility Center
This work unit assists and accommodates students with disabilities.
Note: Position typically works Monday - Friday 8:00 AM - 5:00 PM. Position will be required to have a schedule with varying days off, weekend work, and shift work.
Description of Job
Duties: This full-time administrative support position provides with front desk and reception, informational, and clerical support to the department and school. Position provides reception, intake screening of walk-in students, incoming and outgoing phone calls. Position schedules Advisor appointment. Manages the waiting room, wait time and check-in process. Position files and enters data. Position provides alternative text editing and recording. Position assists with note taking in a classroom.
Position utilizes several computer programs such as Microsoft Office Suite to include Word to compose correspondence and reports; Excel to enter data into a spreadsheets; and Outlook to manage calendars, set appointments and meetings, and answer centers emails; and Banner to access student and schedule records.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications: One year of clerical experience as listed above which includes providing front-line customer service in a fast paced clerical environment. In order to be considered for this position, your clerical experience providing front-line customer service experience must be documented on your application. Computer literacy is a must. Daily interaction with students, faculty and staff require that this position have strong interpersonal and organizational skills. Candidate must have experience providing customer service and interfacing with a variety of people from many levels within the organization. Effective verbal and written communication skills are necessary for success in this position. Your application must be completed in its entirety. (Part-time experience will be pro-rated)
Substitutions: College, university, or non-correspondence business school course work from an accredited institution may substitute for the clerical experience as listed above on a year for year basis however; there is no substitution for the front-line customer service experience. (A COPY OF YOUR TRANSCRIPT VERIFYING THE REQUIRED CREDITS MUST BE RECEIVED BY APPLICATION DEADLINE, IF SUBSTITUTION IS USED TO MEET THE MINIMUM REQUIREMENTS).
Applicants who wish to qualify based on education completed outside the United States must be deemed equivalent to higher education programs of U.S. institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application materials. NOTE: Community College of Denver does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the United States Department of Education. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from employment consideration to removal from employment at the Community College of Denver.
Preferred Requirements: Please provide a detailed description on your application of your relevant work experience and document examples of your work in relation to the following: Experience involving a wide range of clerical responsibilities. Experience answering a multi-line phone system. Proficient with all Microsoft Office Suite applications to include, Word, Excel, and Outlook. Working knowledge of the Banner system. Experience dealing with/handling unplanned interruptions and projects. Skilled in being thorough and detailed. Ability to communicate effectively with others to convey pertinent information in a timely manner. Ability to maintain a high level of confidentiality at all times. Extensive data entry experience. Experience in working in Higher Education. Experience working with persons with disabilities.
Necessary Special Requirements: Must submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide CCD Office of Human Resources with an official disposition of the charges.
Conditions of Employment: Must submit to and successfully complete a pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide CCD Office of Human Resources with an official disposition of the charges. Must have the ability to handle lengthy and sometimes difficult phone calls while relaying a professional attitude under all working circumstances. Must maintain a high level of confidentiality at all times.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Important Note To Applicants: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application.
Your employment application and supplemental questions may be used to rate your training and experience and to determine your rank among the candidates for this position. It is, therefore, very important to fill out the application and supplemental questions completely and to give a detailed description of your education and work experience. Your application and attachments should address the described duties, minimum, and required competencies. Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g. application, transcripts, licensure, supplemental questionnaire, etc.). Failure to include the required information by the application deadline will result in your rejection from consideration of the position.
If you are covered by the Address Confidentiality Program, CRS 24-21-201 through 24-21-214, please notify the HR office at 303) 595-1588 or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S. mail. The extension allowed under this program applies only to U.S. mail notifications that include a deadline of 10 days or less.
For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under "student's right to know": http://www.ccd.edu/ccd.nsf/html/WEBB87SQ2T-Student+Right+to+Know. For a hard copy report please contact 303-352-3038.
Americans with Disabilities Act (ADA) Accommodations
The Americans with Disabilities Act (ADA) protects qualified individuals with disabilities from discrimination in the workplace. The ADA applies to all areas of employment, including pre-employment and employment testing. Candidates wishing to request reasonable accommodations must do so at least three days prior to the administration of the exam.
If you are an individual who wishes to request reasonable accommodations for an exam, refer to the contact information on the exam scheduling notice or on the specific job announcement.
Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA)
The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth.
If you are an individual who wishes to request reasonable accommodations for an exam, you must do so at least three days prior to the administration of the exam. Please refer to the contact information on the exam scheduling notice or on the specific job announcement.
Equal Opportunity Employer: The Colorado Community College System does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identify, or sexual orientation in its activities, programs, or employment practices as required by Title VI, Title VII, 1964 Civil Rights Act; Title IX, Education Amendments of 1972; Age Discrimination in Employment of 1967; Section 504 of the Rehabilitation Act of 1973; Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) of 1974, Pregnancy Discrimination Act of 1978; Genetic Information Nondiscrimination Act of 2008; and the Americans with Disabilities Act (ADA) of 1990.