Aftermarket Customer Service Representative

Rotex - Cincinnati, OH3.3

Full-timeEstimated: $34,000 - $49,000 a year
Position Summary
The Aftermarket Customer Service Representative is responsible for process parts orders and provide technical assistance to customers. Actively promote the Company’s parts business to achieve profitable sales growth. Coordinate sales and service calls through direct contact with customer and sales representatives. Maintain strict adherence to high ethical business standards and applicable governmental laws, regulations and codes.

Company Summary
Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history.

Responsibilities include:
Provide quotations and process parts orders from customers and sales representatives.
Provide technical assistance and mechanical troubleshooting service as required.
Actively promote the Company’s parts business by identifying prospects, pursuing leads, and supporting representatives’ sales efforts. Formulate pricing and prepare quotations as needed.
Proactively promote the sale of new retrofit offerings and product enhancement features to targeted customers.
Coordinate sales/service calls with customers and representatives. Travel in the field to promote parts sales growth.
Provide training to Rotex sales reps including parts sales initiatives, territory customer analysis, new products and services and technical support.
Follow up on parts quotes to assist in closing sales.
Perform other assignments or duties appropriate to the overall responsibility of the position.

High School graduate and some college courses with a focus in business; and 2-4 years related experience and/or training; or equivalent combination of education and sales related experience.

At Rotex, a Hillenbrand company, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorties/females/disabled/veterans