Overview of Sales Associate Position:
As a RoomPlace Sales Associate, you will represent the organization in a professional manner at all times and provide an exceptional shopping experience to its customers. Providing an exceptional shopping experience requires a warm friendly demeanor, excellent follow-up & organizational skills, trustworthiness, ability to lead by example, effective communication skills, punctuality/dependability/accountability, and a high level of integrity. Asking qualifying questions to determine your customer’s wants and needs will assist them in deciding on their purchases. You will be required to maintain an acceptable level of performance in each of the company’s key performance indicators (KPI). The ultimate goal of a RoomPlace Sales Associate will be to create customer loyalty which will translate into return business, and positive word of mouth advertising throughout the community.
Sales Associate Responsibilities:
Maintain high personal standards for floor conduct (adherence to rules/policies), sales conduct (positive interaction with peers), and dress code (pressed shirts, name badges, grooming, etc.).
Welcome (greet) customers into the showroom, qualify them, establish rapport, answer customer’s questions, and inform them of sales events & special offerings.
Follow the company’s 12 step selling model at all times, mention Bedding & Product Care during every sale, and add-on accessories and/or additional items to build the Average Ticket.
Comfort test and demonstrate products to provide customers with a better understanding of the product’s features & benefits.
Lead by example: setting personal goals, providing world-class customer service, maintaining acceptable (KPI) sales performance, using the company’s feature & benefit signage to sharpen your product knowledge skills, and keep a positive attitude on the floor at all times.
Actively engage customers in conversation to obtain a better understanding & description of what specific style of merchandise she is looking for in order to lead the selling process.
Quote prices, delivery dates, payment terms, and educate customers on all of the benefits & services the RoomPlace provides.
Provide accurate information to customers at point of sale and follow-up to ensure her expectations are met and reduce returns & exchanges.
Actively participate in seeking out potential customers throughout your interaction with the public, social media, etc.
Utilize the T.O. method to ensure all attempts are made to properly close every selling opportunity with customers.
Responsible for ensuring all sales transactions are accurate and adhere to the company’s policies & procedures.
You will meet or exceed all established company KPI goals (as will be explained by your GM).
Offer TRP Charge, and turn customers who are declined for credit to alternate financing for approval.
Utilize the In-Touch Method to follow up with customers after delivery.
Ability to communicate effectively, qualify, and understand the customer’s wants & needs.
Follow company defined processes to effectively assist with customer issues & concerns after the sale.
Send a Thank You Letter to each customer who purchases from you and fill out a Room of Dreams form (ROD) for those who do not.
Obtain email addresses when writing transactions to collect data for our company’s online advertising efforts.
Keep your assigned Area of Responsibility within the store clean, neat, organized, and maintained at all times. Maintenance includes (but is not limited to) dusting, cleaning, straightening, fluffing, reporting lighting issues, reporting damages, etc.
Attend sales meetings, seminars and training sessions as scheduled and in a punctual and consistent manner.
Assist other stores with special sales events, Tent Sales, Auctions, New store openings and other activities as dictated by the needs of the business.
Follow the RoomPlace Human Resources and store policies/procedures/guidelines at all times.
You are expected to work holidays, weekends and designated sales events.
Perform additional duties as required or requested by your GM.
Sales Associate Qualifications:
Minimum of 18 years of age.
High School Diploma or GED is required or applicable equivalency.
Basic arithmetic skills, self-motivated, self-starter, personable, extroverted personality and persuasive.
Ability to read, write and have a good understanding of the English language is required.
Ability to operate a PC, and utilize Microsoft Outlook effectively.
Must be able to work well in a team environment.
Must have flexibility in work schedule and location assignment.
Reliability and high personal integrity.
Bilingual spoken fluency in languages of local store market highly preferred