Small Business Relationship Banker

CITIZENS BANK - Philadelphia, PA3.5


Do you have business acumen and a passion for working closely with people? Have you been told you’re a natural at building strong relationships? Are you looking for a role where you can provide solutions that add real value for the customer while helping a business thrive?

A career as a Small Business Relationship Banker at Citizens may be the perfect fit for you.

For our business customers, you’re the face of Citizens Bank as a Small Business Relationship Banker. In addition to supporting the needs of our retail customers, you will work alongside small business customers to fully understand their financial needs, recommending appropriate products and services to support their business. As part of a branch-based team, you will identify new opportunities to enhance small business goals, particularly with businesses up to $500K in annual sales and partner closely with the Business Banking team.

Work closely with new and existing small business and retail customers to understand their financial needs; forging trustful relationships
Provide recommendations and assist small business customers with a wide-array of financial solutions to satisfy their spending, saving and borrowing needs
Leverage problem-solving and strong communication skills to resolve customer issues
Collaborate with branch colleagues and partner with the Business Banking team to support and refer small business customers with more complex financial needs
Ensure compliance with all financial policies, procedures and regulatory requirements
Achieve outstanding performance by providing superior relationship banking and customer service
Present a professional, friendly and helpful appearance with every interaction as the face of Citizens Bank
Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Licensed Relationship Banker, Branch Manager and Business Relationship Manager based on success in this front-line role
Strong recognition and incentive programs based on your achievements
Training, strategies and tools to support your personal growth and the development of strong customer relationships
Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential
Team atmosphere of diverse professionals committed to making an impact as an organization
Opportunities to volunteer and give back to our local communities
Exceptional benefits such as Medical & Dental, along with a 401K with corporate match

What qualifications are we looking for?

High School degree or GED required
Proven sales and customer service experience; business and financial acumen
Minimum of 2 years of sales and customer service experience, preferably working with business clients
Strong listening and customer service skills; skilled in making outbound calls
Ability to effectively engage with customers and identify needs to enhance the small business customer relationship
Ability to problem solve and provide solutions to business customer issues
Desire to build strong relationships with teammates, business partners and specialists through collaboration
Self-motivated, confident and the ability to multitask effectively
Willingness to work branch hours, which can include weekends and evenings
Experience in retail, hospitality or banking industry is highly desired
If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
Hours and Work Schedule

Hours per Week: 40
Work Schedule: Varies with branch needs and may include Saturdays