Working under the Director and Manager of Health Information for Swedish Covenant Hospital, the Ambulatory Health Information Record Coordinator acts as the main point of contact for issues within the Medical Group related to management of the health record, helps to maintain the integrity of patient indexes shared by both Swedish Covenant Hospital and Swedish Covenant Medical Group using interfacing applications, collaborates with release of information service for release of patient information for the Swedish Covenant Medical Group, assists patients with the Patient Portals, assists Medical Group staff with health record related questions, reviews and reports on the quality of information scanned into eCW by staff at the various satellite offices.
Demonstrates a commitment to the mission of Swedish Covenant Medical Group, demonstrates a service orientation, and adheres to all responsibilities and standards of the Swedish Covenant Hospital and Swedish Covenant Medical Group
Trains and retrains new and existing personnel, creates materials and conducts sessions related to maintenance of the ambulatory health record.
Troubleshoots and resolves system and workflow issues as the main point of contact for areas including those related to medical record management, release of information, scanning image quality and indexing, transcription, electronic signature, and patient naming conventions
Manages and performs technical and clerical functions, including but not limited to patient reconciliation, correction of medical recordkeeping errors and redaction, quality protocols for scanning paper medical records, updating baby names, deceased patient record status, and the administration of electronic signature policies and procedures
Serves as lead for issues related to patient access to health information via the online patient portal submitted by internal contacts and patients
Establishes and maintains a quality control program for scanned documents, including appropriate patient identification per page, image quality, and indexing assurance.
Audit, monitor, collect, and report data on the quality of all activities related to medical records services
Assist in meeting the requirements of external auditors and other chart review activities
Maintain the integrity of the EHX master patient index and facilitate synchronization with other indices throughout the organization
Other duties as assigned
INTERNAL AND EXTERNAL CONTACTS
Frequent contact with vendors, employees, providers, and their respective staff.
Requires full range of body motion including manual and finger dexterity and eye-hand coordination 100% of the time.
Involves standing and walking 50% of the time. Sitting 50% of the time.
Occasionally lifts and carries items weighing up to 50 lbs. 5% of the time.
Requires normal visual acuity and hearing 100% of the time.
Potential exposure to airborne diseases. The same as for any individual working in a hospital environment that is dependent on a ceiling ventilation system for in flow and out flow of air.
PATIENT CARE/AGE SPECIFIC RESPONSIBILITES AND QUALFICATIONS
QUALIFICATIONS AND JOB REQUIREMENTS
Bachelor’s Degree or Associate’s Degree in Health Information Management related field or equivalent experience required. Would consider new graduate with formal education in HIM program.
Must have RHIA or RHIT credential or be eligible to sit for exam
1-2 year experience of EHR application support experience preferred
2 year eClinicalWorks expertise, experience working in large organization preferred
Experience with patient reconciliation helpful.
Excellent analytical, organizational, interpersonal and communication skills required
Effective independent problem solving skills are essential
Strong understanding of clinical processes, Security and HIPAA compliance
Ability to work within deadlines
Normal or corrected vision in order to read handwritten medical record entries and the necessary information and materials on a computer.
Ability to utilize multiple computer programs at the same time and enter alphanumeric data into the computer
Must be detail oriented, able to examine records to verify patient identification on each page, determine proper placement of forms in records, ID non-standard forms and actions required, and other medical records quality functions.
Must be able to provide own transportation and be able to commute between off-site locations throughout the workday, as needed
Customer service skills an asset
Ability to defuse tension among application support team, should it arise
Ability to read communication styles of team members who come from a broad spectrum of disciplines
Ability to effectively prioritize and execute tasks in a pressured environment is crucial
Persuasive, encouraging, and motivating
Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
Experience at working both independently and in a team-oriented, collaborative environment is essential
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Reacts to project adjustments and alterations promptly and efficiently
Flexible during times of change
Communicates effectively with all internal and external contacts
Proven ability to problem solve while assisting end users remotely
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Associates or better.
Bachelors or better.
Licenses & Certifications
Reg Health Inf Technician
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.