IT Services Technician

SpaceX - McGregor, TX (30+ days ago)3.8


SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

IT SERVICES TECHNICIAN

The Texas Test Operations IT team is responsible for supporting all networks and systems associated with SpaceX test operations in McGregor, TX. This position will be responsible for supporting engineers, technicians and support roles at our Rocket Development Facility.

RESPONSIBILITIES:
Provide support to SpaceX employees who require assistance with their information technology resources
Install and configure computers, telephones, and other common technology/devices for new and existing SpaceX employees
Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX IT systems for upgrades and maintenance
Support SpaceX with the regular maintenance of monitoring, backup, and infrastructure systems
Utilize helpdesk ticketing system to resolve customer requests in a timely manner

BASIC QUALIFICATIONS:
3+ years’ of work experience building, deploying and troubleshooting computer systems
Experience troubleshooting hardware, printers, and software, Microsoft technologies including Windows 7 & 10, Windows Server, and Microsoft Office
Experience supporting and troubleshooting network equipment and IP networks
Enterprise experience working with system imaging systems

PREFERRED SKILLS AND EXPERIENCE:
Bachelor's or Associate's degree in computer science
A+, Network+, MCSE, and other technical certifications
Working knowledge of audio visual equipment
Microsoft Systems Center Configuration Manager (SCCM)
Ability to take on higher-level strategic projects when tactical projects stall (example: network administration, systems administration, high-performance computing, information security, etc.)
Ability to write instructional documentation and convey highly technical ideas in simple terms
Ability to address and resolve information technology issues promptly, effectively and independently
Motivated, self-starter personality, with an ability to work independently while maintaining patience in a fast paced environment
Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities

ADDITIONAL REQUIREMENTS:
Must be physically fit enough to regularly lift up to 30 lbs. unassisted for duties such as delivering computers, unpacking and rack-mounting equipment, etc
Must be comfortable working at heights up to 110 meters with appropriate safety equipment
Some travel (up to 25%) is required for operational and training purposes
Must be available for overtime and weekends as the schedule varies depending on site operational needs; flexibility is required

ITAR REQUIREMENTS:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000