Access/On Call Manager - North Little Rock - FT

Arkansas Hospice, Inc. - North Little Rock, AR3.5

Full-timeEstimated: $52,000 - $71,000 a year

The Access/On Call Manager supervises the activities of Central Access Team members to respond to the referral request in a timely manner, ensures the referral and admission processes are completed in accordance with applicable regulations and hospice policies, oversees training of other team members in the admission processes and works with other departments and services to ensure the smooth transition of patients from the Access Team to the appropriate hospice interdisciplinary group (IDG). The Access/On Call Manager also supervises all Central team after-hours clinical personnel, and he/she is responsible for the quality and delivery of care to patients and their families after regular Arkansas Hospice business hours in the Central team service area.


Education: Graduation from an accredited school of nursing; BSN preferred. Licensure: Current licensure as a Registered Nurse in Arkansas. Experience: A minimum of three years experience in a hospital, home health agency, hospice, or related program is required as well as a minimum of three years supervisory experience. Additional Requirements: Valid Arkansas driver’s license, personal vehicle, motor vehicle insurance, and personal cell phone required. Must be able to travel to various locations.


Oversees Central team intake/access staff and entry of all referral calls into the electronic medical record.
Maintains a working knowledge of Medicare criteria for hospice eligibility and hospice levels of care and ensures education is provided to staff as needed.
Tracks information weekly on the Central and Arkansas Hospice Ottenheimer Inpatient Center referral and admission process (e.g., timeliness, conversion rates, etc.) to identify opportunities for improvement. Meets established AH admission goals.
Ensures that the Access Clinician(s) track patients not admitted and ensures timely and appropriate follow-up. Meets established AH follow up goals.
Assists with making the hospice admission visit when needed. Will make at least one visit every 6 months to maintain skills.
In conjunction with Access Coordinator, provides monthly orientation and training class on referral and admission process.
Appropriately addresses any patient care issues or complaints according to Arkansas Hospice policy.
Collaborates with appropriate staff member when a new facility contract is needed for admission of potential patient to Arkansas Hospice to ensure timely response.
Coordinates all home care on-call services.
Supervises all Central team after-hours nursing staff, and coordinates with other Central team managers to ensure coverage by other disciplines as needed, organizes and coordinates staff activities to meet organizational objectives.
Maintains knowledge of all hospice services.
In collaboration with the administrator on call, oversees after-hours delivery of care for patients at home and in nursing homes in accordance with agency standards, policies and procedures. Assures that services provided are in compliance with state health department/federal government standards and regulations for licensure, and hospice certification.
Maintains on-call staff schedules ensuring adequate coverage to meet after hours needs of patients and families.
Reviews on-call logs daily and reports any issues/concerns to the appropriate Area Manager/Clinical Director.
Ensures that documentation is completed daily in the patient’s electronic record.
Participates in Administrator On-Call rotation.
Assists in the development of policies, procedures, standards, and guidelines to fulfill the hospice program’s patient care objectives.
Evaluates staffing requirements; recruits, selects, hires, and participates in the assignment, orientation, career development, and performance evaluations of all Access and after-hours staff.
Participates in program development and overall agency planning. Informs staff of plans, problems and progress.
Participates in clinical committees as assigned.
Participates in community programs for the purpose of providing education and information about hospice in general and Arkansas Hospice.
Works with the Computer Information System Manager, to assure effective, efficient, and secure use of clinical records and electronic communications.
Conducts monthly staff meetings with all direct reports; ensures that written meeting minutes are available for review by staff not in attendance, and attendance records and meeting agendas are maintained.
Ensures compliance with all applicable state and federal laws, regulatory standards, and organizational policies and procedures, etc.
Completes performance evaluations for all assigned staff in a timely manner.
Develops departmental budget and manages expenses within established limits.
Manages departmental FTE’s within established guidelines including controlling agency and overtime expenses.
Actively supports and cooperates with other departments/disciplines in order to achieve organizational goals.
Models excellent customer services skills at all times.
Oversees Performance Improvement activities as needed.
Maintains strict confidentiality at all times.
Accepts direction and follows instructions from supervisor.
Adheres to all organizational and departmental policies and procedures.
Continually meets organizational standards for attendance and punctuality; notifies supervisor in a timely manner when employee will be absent or late for work.
Attends all required meetings and in-services; seeks opportunities for additional professional development activities as appropriate.
Performs other duties as assigned.

Skill as an effective leader and the ability to promote the development of leadership skills in others.
Knowledge of and ability to work within the social, economic and political environment served by the organization.
Knowledge of health care policies and programs; familiarity with CMS and Arkansas healthcare regulations.
Skill in the development of policies and procedures and in the design of process improvement programs.
Ability to work collaboratively with the patient, family, primary care physician, employees, and volunteers as part of the hospice team.
Knowledge, understanding, and acceptance of the hospice philosophy and principles of care.
Knowledge of palliative care associated with terminal illness.