CLO Client Specialist

M&T Bank - New York, NY3.6

CLO Client Specialist-3DL7E

CLO Client Specialist

Global Capital Markets

Wilmington Trust

New York, NY

Responsible for all aspects of trust or entity administration, servicing of high net-worth private and institutional clients. Supports revenue-generating activities by supporting senior account representatives. May serve as administrator for large (as defined by business) and/or highly complex clients. Serves as primary point of contact or relationship lead for client. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions, trust terminations, etc. Ensures proper administrative management for accounts under responsibility. Contributes knowledge to process, procedures, and strategic decisions of the role.

Oversee client relationships, making appropriate recommendations regarding design and administration of institutional and/or corporate trust accounts.
Actively assist senior account representative(s) in revenue generating activities by providing appropriate recommendations, preparing documents for and participating in meetings. Manage daily implementation of client strategies as required.
Foster client relationships with assigned client base, serving as primary point of contact for the client; make recommendations for services to correct and/or enhance the client experience.
Resolve problems and respond to client requests in a timely manner.
Proactively manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
Develop and maintain a high level of industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.
Exhibit an in-depth knowledge of corporate policies and procedures related to the administrative role in complex situations.
Provide and maintain appropriate levels of controls to minimize losses.
Provide effective support, coaching and/or mentoring of any assigned team associates.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Required Qualifications:
Bachelor’s degree and a minimum of 2 years’ relevant work experience with direct client contact, or in lieu of a degree, a combined minimum of 6 years higher education and/or work experience, including a minimum of 2 years’ relevant work experience with direct client contact
Strong focus on customer service and satisfaction; direct client contact
Excellent verbal and written communications skills
Strong skills in pertinent software applications, with ability to rapidly learn new applications
Prior experience working in a team environment
Strong interpersonal skills with ability to build significant level of trust with clients; empathy and a real interest in working with people
Self-confident and proven ability to work well with highly capable and successful individuals
Advanced analytical ability
Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit and/or division

Preferred Qualifications:
Degree focus on Finance/Business/Economics/Accounting
CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus
Ability to contribute to positive working relationships and maintain integrity and professionalism

We encourage candidates with relevant military experience to apply.

About M&T
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.

Primary Location: New York-New York-Soho
Job Field: Sales / Client Relationship Management
Schedule: Full-time
Job Posting Oct 4, 2018, 12:26:19 PM
Unposting Date Ongoing