Patient Service Technician II - Medical Delivery Driver

Rotech - Vernal, UT (27 days ago)2.7


Join the Leader in the Home Healthcare Industry! Rotech Healthcare Inc.

Let us be Your Road to Success

We are seeking a dedicated Patient Service Technician - Local Medical Delivery Driver who wants to be part of a company who makes a difference in patient's lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.

Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference."

What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.

Responsibilities
Available for on-call assignments as needed
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations
Delivers, sets up and maintains equipment at the delivery address using company vehicle
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Maintains assigned company vehicle in a clean and safe working condition
Observes additional needs that the patient may have and reports to management during morning meeting
Reports equipment hazards and/or product incidents as required
Works with location personnel to coordinate deliveries
Communication

Ability to provide clear instructions to patients and/or caregivers to ensure understanding of equipment
Ability to effectively communicate with location employees
Service Excellence

Builds relationships with patients and/or caregivers
Adheres to the guidelines established in the \u2018Rotech Way'
Maintains a positive and constructive attitude
Encourages patients and/or caregivers to complete the Customer Perception of Care survey
Compliance

Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
Complies with applicable laws and regulations
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelines
Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations
Safeguards patient's Protected Health Information and adheres to all HIPPA privacy regulations
Supervisory Responsibilities

None
Qualifications
Education and Experience

High school diploma or equivalent
Delivery experience, minimum of 3 years
Customer service experience
Experience working in healthcare, home health, or medical field
Knowledge of durable medical equipment or home medical equipment
Mechanical aptitude with ability to learn
Valid driver's license with a clean record in the state in which you reside
Employment is contingent upon a drug screening test and background investigation
Skills

Ability to write legibly in English
Builds relationships with patients, caregivers, and referral sources
Effective oral and written communication with location staff, supervisors, patients, and referral sources
Helpful, knowledgeable, and polite
Maintains a positive, constructive, and polite, attitude
Mapping skills including ability to plan time-saving delivery routes
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Read and successfully interpret written directions and/or instructions in English
Time management skills
Physical Demands

Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Requires lifting and transporting of patient equipment and or move full & empty cylinders
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday
Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Machines, Equipment and Technical Abilities

Understanding use of all applicable home medical equipment and supplies
Using common office equipment (e.g., phone, copier, fax, computer, etc.)
Internet, including knowledge of email transmission and communication
Internet navigation and research
Loading, unloading and proper tie down procedures of transported oxygen and other cargo as per company policy
Operating the assigned company vehicle safely
Operating vehicle mounted power lift or rail gates as required
Troubleshooting and repairing equipment
Work Environment

Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries
Warehouse and office with moderate to high noise levels
Departmental Interaction

Contact with individual customers, caregivers, vendors, referral sources and employees
Participates in morning meetings with location personnel on a regular basis
Maintains close communication with all location employees to ensure consistent and timely communication on patient matters
Rotech Offers

Competitive Compensation
Career Path and Management opportunities
Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
Employee Assistance program
Full Time, Part Time, and Paid per Service positions
PTO and Holidays
401K
Bonus
Employee Discounts
Mileage Reimbursement
Cell Phone Reimbursement
Employee Referral program
Employee Recognition program
Employee Service Program
Make the right move, apply today & create your job profile!

This process will take approximately 2-5 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.

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Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.