Store Manager

T-ROC - Palo Alto, CA

T-ROC is proud to have been asked to asked to partner with SAMSUNG and operate the first SAMSUNG U.S. retail stores. We successfully completed opening the first 3 in NY, California and Houston, with our "4th" store opening in Palo Alto, California in December, 2019.

The Incredible Role:

The SAMSUNG Experience Store Manageris responsible for delivering “OFF THE CHARTS” expertise, professionalism and excellence for one of our monumental Samsung locations in Palo Alto, California.

As a Samsung Store Manager,you will own the daily store operations as well as building a high performing team. With a team of Assistant Store Managers and an incredible T-ROC leadership team, you will build local networks to establish a presence in the community and drive continuous improvement, measured by our KPI’s. Our Store Manager is responsible for all store operations, including: product launches, service and repair, promotional events, visual merchandising, backroom standards, inventory accuracy, shrinkage, displays and signage.

You are also a role model who embodies T-ROC’sculture and core value in being a passionate entrepreneur, making honesty and integrity count every day, working hard and never taking ourselves too seriously while effectively communicating all of this and a strong strategy to the entire team.

What’s Involved:
Build a high performing team with the ability to deliver on high and exceptional standards.
Ensure team members have the knowledge, skills and behaviors required to deliver the experience to customers.
Lead the store team to deliver target performance and KPI’s, including: Net Promoter Score (NPS), Traffic, Conversion Rate, Attachment Rate, Revenue and Expenses.
Encourage an increase in sales by ensuring all associates consistently execute the customer engagement model.
Foster strong relationships with both the field and corporate, to meet store objectives.
Promote an environment of employee development and retain solid bench talent.
Create a consistent recruitment rhythm for the store and a strong candidate pipeline.
Ensure all elements of the store are maintained and operating to standards.
Handle the scheduling of team members, managing resources to be cost effective.
Responsible for overall store performance and financials.
Hold team members accountable for achieving individual and team goals.
Successfully execute on store events and new product launches.
Responsible for providing ongoing feedback to employees to improve their performance, the store’s financial performance and customer experience.
Create sponsorship opportunities, participate in local marketing and advertising opportunities to increase brand awareness in the community.

What We’re Looking For:
At least 5-8 years of proven excellence and expertise in retail sales senior management, in the high end retail fashion industry, consumer electronics and/or wireless, in a Retail Mall environment
Established leader with the proven ability to operate a complex retail environment focused on brand experience, solution selling and service.
Prior experience leading a large team is a must.
High level of ambition, track record of success in exceeding metrics and expectations.
Composure, empathy, self-awareness, good judgement and integrity.
Demonstrated ability to strategically build a successful team and retain/develop talent.
Strong business and financial acumen, and advanced problem-solving skills.
Objectivity and expertise in conflict resolution, with both employees and customers.
Willingness to work a flexible schedule, in a retail mall environment, including varied shifts that may include evenings, weekends and holidays.
Ability to speak additional languages is a plus.

Get to Know Us:
T-ROC, a premier wireless sales organization known for its expertise in technology and proven partnerships with the biggest brands in the world, can promise you an environment that not only encourages your best, but also rewards it with plenty of room to grow and exciting new advancement opportunities. Listed on Inc 500|5000’s fastest growing companies in America and on SFBJ’s best places to work.