The Membership Director is responsible for overseeing member acquisition and service, as well as program sales and service. Operating in accordance with the policies, procedures and standards established by the YMCA of San Diego County the membership director ensures proper completion of all membership sales and ensures quality member sales.
What a Membership Director Does...
Pro-actively generate, maintain and evaluate budgets. Develop year-end forecasting for membership budget.
Effectively recruit, select, and develop assigned team.
Provide necessary staff training and development in support of member service department.
Ensure staff are meeting 85% goal on all secret shops.
Execute quality member sales, quality program registration and track required sales statistics.
Develop and implement communication plan for the department.
Oversee member service and program service ensuring high quality member experience.
Ensure proper handling of membership draft, cash handling, and YMCA membership NSF collection processing
Staff liaison in Annual Support Campaign.
Ability to work effectively with others in alignment with the YMCA 4 core values.
What We Look for in a Membership Director...
Bachelor’s Degree and/or equivalent work experience.
Three years’ experience in membership or customer service field
Preferred experience with CCC program
Demonstrated ability to monitor and develop budgets.
Experience effectively leading teams and implementing initiatives.
Knowledge of and previous experience serving diverse populations.
Excellent interpersonal and communication skills.
Passionate commitment to the YMCA mission and communities we serve.
High skill level in planning and implementation of administrative procedures and the ability to enforce safety regulations.
Ability to travel throughout San Diego County.
Must have visual, physical, and auditory ability to act swiftly in emergency situations.