Customer Business Manager

Conagra Brands - Mason, OH (30+ days ago)3.7

Conagra Brands has the most energized, highest-impact culture in food. Our people persistently challenge and disrupt marketplace/business conventions and we are respected for our great brands, great food, great margins and consistent results. Conagra Brands, be part of building something BIG.

Job Summary

Leads the development and implementation of the planning at the account level, focusing on total volume, profit and share growth of the portfolio or assigned categories. Responsibilities include proactively managing, monitoring, evaluating and updating the overall business plan to meet all volume, profit and share objectives. In addition, the Customer Business Manager is responsible for implementing brand strategies and tactics with customers by working closely with key decision makers, cross functional partners and utilizing consumer insights and category management initiatives to drive customer decision making.

Position Responsibilities

Develop annual strategic plan for the customer and present internally to gain alignment on key opportunities for growth
Lead the joint business planning process with the customer with a focus on strategic thought leadership in the categories they represent
Utilize Sales Planning tools/ systems to create optimal customer plans
Develop and implement trade promotion strategies and tactical plans with the customer
Proactively monitor and update the customer's overall business plan, including managing trade budgets, spending and volume, to achieve all sales objectives versus plan
Conduct post event analysis to evaluate promotional volume, consumption, profit and spending results versus plan and leverage findings to maximize future promotional opportunities
Monitor and manage deduction balances and conduct post audits
Conduct category business reviews to discuss the state of the business, consumer trends, key business drivers, incremental opportunities, etc
Leverage team-dedicated Category Leadership resources appropriately
Understand brand strategies and tactics and implement them by working closely with the customer's key decision makers, including buyers, category managers, merchandising leaders, etc
Utilize sound category management practices to proactively link consumer and shopper trends and opportunities
Lead the customer in the execution of category reviews
Develop accurate monthly forecasts in order to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes. Proactively call out potential risks or threats to monthly forecasts.
Sell-in new items to customer and work with key customer personnel to achieve optimal distribution
Leverage cross functional partners Shopper Marketing, Customer Strategy & Planning, Category Leadership, etc. resources to develop and implement collaborative marketing programs in alignment with brand and customer strategies
Identify profitable opportunities to grow incremental volume
Provide direction to Retail Effectiveness Teams on how to implement customer specific plans at store level
Position Qualifications

Bachelors degree required; MBA preferred
3-5 years CPG industry experience, including field sales and/or headquarter experience
Kroger customer experience preferred
Ability to penetrate and conduct meetings at high levels (i.e. Senior Buyer) with the customer
Strategic thought leadership
Problem solving skills
Technical skills, Proficient in Microsoft Office Suite
Strategic insights for the category & brand, preferred
Analytical skills
Interpersonal skills
Negotiation skills
Written and verbal communication skills
Supply chain knowledge
P&L management


Conagra Brands is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.