- Bachelor's Degree
- Master's Degree
As part of our market-focused global strategy, ERM has an opportunity for an experienced Client Account Director to join our global consulting firm to lead one of ERM’s global key accounts with tremendous growth potential in the Telecommunications industry. This position will participate as a key member on the Technology, Media & Telecommunications (TMT) market team.
We are looking for a client-facing leader who is interested in being part of ERM’s thriving global community – an outstanding professional who combines strong consulting, strategic account management, and business development skills – to drive sustained long-term, profitable growth of ERM’s Environmental, Health, Safety and Sustainability (EHSS) business with a key client. As ERM’s steward of this account, you will be responsible for developing trusted advisor relationships with key client business executives and stakeholders, and serve as the face of ERM to the client.
This is a Partner -level opportunity for a Principal/Director/VP-level professional looking to further their career with an equity stake in a leading global environmental consultancy. A career as an ERM Partner is unique. Our Partnership model offers unparalleled financial and career opportunities for leaders with ambition, vision and proven expertise, providing:
The opportunity to contribute significantly to key decisions, including the overall strategic direction of our organization;
Meaningful equity ownership with significant financial and intangible rewards;
The ability to provide “thought leadership” on a wide range of technical and business issues impacting our core markets; and
An extension of ERM’s market position and reach with your established client relationships to further drive our growth.
Preferred office locations are Ewing, NJ, Philadelphia area, Manhattan, or another East Coast or South Atlantic ERM office.
Work closely with ERM’s Senior Partner for the North American TMT Market, Business Unit Managing Partners and local Partners to manage and expand ERM’s business with the key client across its various operations.
Account Leadership & Client Strategy
Primary focus on leading the key client account development, sales, and delivery of the full spectrum of ERM’s EHSS consulting services to deliver strategic value to meet the needs of the key client, including:
Environmental, health, safety, and sustainability program, policy, and management system development.
Full-service environmental compliance assurance for air, water, and waste.
Safety compliance and technical risk programs, including construction safety, human factors, business continuity and emergency planning, site evaluations, safety training and on-site facility support.
Infrastructure and operational site selection and permitting, including impact assessments and cultural and land resources.
Transaction support for mergers, acquisitions and divestitures of non-core assets.
Data management and information solutions.
Product stewardship, material lifecycle analysis.
Asset retirement and re-development strategies to keep up with the constant re-tooling of infrastructure.
Operational performance, including supply chain and reverse supply chain management.
Implementing the ERM Way of Account Management, actively develop commercial strategies to pursue and win new business opportunities that result in significant revenue growth with the key client organization.
Provide business value at the each level of the key client organization. Consistently identify, support and manage the client needs and expectations, raising the awareness of and profile building of ERM’s capabilities from the Executive Management strategy and risk management to the facility-specific compliance needs. Establish the ERM team as a solution-oriented partner within the key client organization to identify and explore the needs and provide solutions for the broad spectrum of ERM services.
Develop new client relationships and expand existing relationships by delivering strategic consulting advice, excellent value, and quality service.
Maintain pulse on industry business cycles and prioritize sales efforts toward high-potential, top opportunities.
Manage capture efforts utilizing technical understanding and expertise to develop proposals, including written content, pricing, presentations, and contracting.
Provide, develop and maintain a robust understanding of the key client’s businesses, organization, programs and processes, as well as a comprehensive understanding of those critical business trends that may drive priorities, key needs and those drivers that the key client may deem as most valuable.
Develop strategy and action plan(s) focused on the key client’s key geographies, service needs, and that facilitates growth in ERM’s business with the key client.
Develop clear, concise the key client business planning, client mapping and facilitate ERM team ownership of and ERM branding within each aspect of the key client strategic, tactical and fiscal goals and objectives.
Personally perform face-to-face engagements with key senior-level individuals (i.e., Executive Management) and key client business unit interfaces (face-to-face visits and presentations).
Ensure that contract access is established (and expanded) for key areas of service and geographies and that contract terms and requirements are identified and maintained.
Team Building, Alignment & Collaboration
Work in a collaborative, cross-functional team environment to build ERM’s global business, as well as to support the key client and project teams.
Build, grow, and manage a high-performance the key client team, serving as a leader and mentor to Partners and Senior Consultants.
Support a successful Key Client Team in each of the key client geographies and/or across key businesses and leveraged (expanded as necessary) and positioned for long-term success of the account.
Ensure that the Key Client Team works together seamlessly to identify synergies and high value services, and executes those services in a value added manner.
Ensure that the Key Client Team collaborates in a highly successful fashion to include the use of ERM’s Salesforce (including Chatter Groups), Intranet (Minerva), cadence calls/meetings, and interaction with the ERM Commercial, Operations and Technical Communities.
Identify emerging talent (internal to ERM and potential external hires) and support each to reach their full potential; ensure rising stars are nurtured, developed and given new areas of responsibility.
Sales / Operational & Service Excellence
Contribute to leadership and management of major programs and projects for the key client. Understand the key client needs and explore innovative, “out-of-the box” discussions to drive ERM as a trusted partner and strategic thought leader.
Drive innovation to stay ahead of client needs and to differentiate ERM in the market.
Provide “hands-on” leadership and support for contract negotiations and large proposal efforts.
Engage the key client key stakeholders in periodic reviews of ERM’s service performance and provide feedback to the ERM Key Client Team and key ERM stakeholders to ensure continuous service excellence, including supporting accurate scope and schedule and materials requirements of proposal submissions and avoiding and resolving service performance issues.
Meet business financial targets, overall project budget and schedule, client satisfaction/expectations, and internal and contract requirements.
BS/MS in engineering, safety, science, business, or related degree.
15+ years’ progressive experience in either a consulting environment or working substantially with Telecommunications firms.
In-depth understanding of multi-national Fortune 100 organizations, including existing relationships that can be leveraged into new business.
Demonstrable track record in strategic account management delivering multimillion dollar sales results annually, including successfully winning large and strategic projects and developing trusted advisor relationships within multi-national client organizational structures.
Business acumen to understand business risk and challenges, and recognize corporate opportunities.
Strong communication and organization skills; results-oriented and relationship savvy.
Offer recognized technical expertise and an established reputation in the local marketplace.
Positive outlook, collaborative, and driven by the success of ERM as a global company.
Please submit your resume and brief cover letter. Thank you for your interest in ERM!
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