Senior Consultant - Client Delivery

Highmark Health - Pittsburgh, PA (30+ days ago)3.3


Description

JOB SUMMARY

This job is responsible for successful definition, implementation and delivery of complex program for Application Service Provider (ASP) Clients requiring cross-functional collaboration and interdependencies between a group of projects and/or related activities within the constraint of scope, quality, time and budget and under circumstances involving multiple moderate-probability and moderate-impact risk factors. Manages a matrix group of employees and contractors who serve on project teams and/or within departmental work groups to achieve a coordinated benefit.

ESSENTIAL RESPONSIBILITIES

Work with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined program for ASP clients. Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined program for ASP clients.
Work with the executive sponsor of a corporate program (VP or higher), and other management as required to achieve the objectives of a defined program. Acquire detailed understanding of the business objectives for an assigned area.
Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined program and/or strategic initiative for an ASP client.
Monitor and evaluate the progress, alignment and financial “health” of a cross-functional group of projects and related activities which together, constitutes a defined program. Direct corrective action as needed to maintain the viability of the program. If required - Report to the executive team/sponsor/steering committee on the progress, business impacts and strategies around the program(s).
Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics, and implement risk mitigation plans.
Manage vendors/partners to the responsibilities outlined in the contract and statement of work as needed.
Other duties as assigned or requested.
REQUIRED EDUCATION

Bachelor's Degree- Management Information Science, Health Administration, or relevant field

PREFERRED EDUCATION

4 year degree in any major

EXPERIENCE

Minimum:
5+ years' consulting and/or industry experience

Preferred:
3+ years' healthcare/insurance industry experience
3+ years' technology platform delivery experience
3+ years' program / project management experience
Experience engaging, influencing, and advising senior executive leaders
Experience working in complex matrixed environments
KNOWLEDGE, SKILLS & ABILITIES

Experience managing large, complex projects
Strong leadership skills
Strong organizational and planning skills
Experience with an industry standard software development life cycle
Experience with customer relationship management
Strong presentation skills
Strong negotiation skills
Experience with conflict resolution
Experience with risk mitigation planning
PREFERRED LICENSURE

Project Management Professional Certification

TRAVEL REQUIREMENT: up to 80%
Referral Level Payout 4