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KPMG is currently seeking a Director in Customer & Operations for our Management Consulting practice.
Lead key business development activities for KPMG's Customer Advisory practice related to marketing strategy and transformation, including targeting key C- level clients, proposing KPMG's services and closing opportunities related to Marketing Effectiveness and Transformation
Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging KPMG's approaches in customer experience, sales and marketing strategies, marketing operations, data and analytics, and marketing/digital technology
Execute process transformation, measurable improved operational performance and organizational restructuring
Establish client value propositions that tie financial metrics and CFO focus areas directly to operational business improvement
Participate in continual development and publication of thought leadership and service offerings
Assist Partners with practice administration including resource allocation, career development of staff, and other people management decisions
A minimum of eight years of management consulting experience related to marketing effectiveness, marketing management, campaign management, marketing/digital technology, customer data analytics, and change management ideally within the consumer markets and/or financial services industries
Experience with process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy
Knowledge of current marketing, CRM and digital technologies utilized in supporting marketing operations and functions (e.g Marketing Automation, Marketing Resource Management and marketing related CRM solutions)
Bachelor's degree in a related field from an accredited college/university; MBA preferred
Demonstrated ability to analyze critical business requirements, identify deficiencies, potential opportunities and develop innovative solutions for enhancing competitiveness, increasing revenue and improving customer service offerings
Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills and travel may be up to 80-100%
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.