Customer Service Coordinator

ADMIN FOR CHILDREN'S SVCS - Manhattan, NY (30+ days ago)3.5


Under supervision, with latitude for the exercise of independent action, the Client Service Coordinator will coordinate information and perform duties related to personnel services, complete professional technical work of ordinary difficulty and provide efficient customer service to the employees of ACS and the external community. Specific duties include, but are not limited to the following: o Greet and assist clients upon their arrival in the office of Personnel Services. o Assist with scheduling orientation, the preparation of orientation materials, and securing all logistics. o Assist with special projects via Intra and Internet research. o Answer and respond to telephone requests for information and follow-up by directing the call appropriately, to take action. o Inform HR employees and managers of client's arrival for scheduled and unscheduled appointments. o Filter Payroll, Timekeeping, Transfers and Employment Benefits information. o Provide customers with appropriate forms needed to commence their HR process. o Interpret Human Resource guidelines and procedures to customers. o Prepare monthly customer service reports. o Utilize confidential Payroll Management System (PMS) to research employees information. o Advise managers when an issue requires immediate attention. o Coordinate requests for photo ID renewals, leave requests and exit interview. o Assist customers with City Time and submission of their time sheet via the Kiosk. o Receive, sort and route mail to the appropriate Unit's mailbox. o Provide contact information to customers for other divisions within the agency when necessary. o Refer customers to NYCAPS for information about health benefits coverage. o Maintain the display board with new job postings.o Observation of reception waiting area to ensure compliance with the no cell phone guidelines. o Performs other administrative duties when needed.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

Excellent organizational skills; ability to work efficiently in a fast paced environment; General knowledge of City Time and Microsoft applications including Word, Excel, PeopleSoft and Visio; Familiar with HR systems including PMS and PRISE; Professional in demeanor and appearance. Ability to work independently and navigate the Intra and Internet when necessary.

Additional Information

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report. The City of New York and the Administration for Children?s Services are Equal Opportunity Employers Committed to Diversity

To Apply

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Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.