Revenue Coordinator

Highgate Hotels - New York, NY

Full-time
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Located in the heart of Manhattan’s Times Square, the iconic Row NYC has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row and is close to Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions. The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.

Employment Status
Full-Time
Overview
The Revenue Coordinator is responsible for extensive data entry, handling reservations inquiries over the phone and email in an attentive, courteous and efficient manner, reconciling reservations, adhering to the daily checklists of tasks and assisting the Director of Revenue and Revenue Analyst in revenue management related tasks according to Highgate Hotel standards.

Responsibilities
Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
Answer guest inquiries about hotel services, facilities and hours of operation includes over the phone and email.
Knowledge of Word and Excel.
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
Enter reservations into the computer according to standard operating procedures.
Communicate and work closely with the Reservations Department, business partners for the hotel and with the Sales Department concerning group bookings.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Book and block rooms using hotel standards for Group Rooming LIsts and Booking Agreements.
Provide input on customer feedback, process improvement and opportunities to benefit the goal of the department.
Process reports as per schedule.
Filing and retrieval of documents.
Qualifications
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show enthusiasm, initiative, including anticipating guest or operational needs at all times.
Perform other duties as requested by management.
Must be great with following up on tasks without reminders.