CIMD - Marcus by Goldman Sachs - Outbound Dialer Administrator - Associate - Richardson, TX

Goldman Sachs - Dallas, TX

Full-time
MORE ABOUT THIS JOB
CONSUMER (MARCUS BY GOLDMAN SACHS)
Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS
YOUR IMPACT

As part of your role, you will spearhead the administration of a dialer platform, including standard and customized process-flow requirements. You’ll create new outbound campaigns and work with Telephony, IVRs and external system connectors. Other responsibilities include the uploading and downloading of files into and from the calling platform, campaign monitoring, reporting and providing managers with insight into performance and improvement opportunities. You will be driving significant business value by ensuring successful outcomes from our outbound dialer campaigns.

YOUR RESPONSIBILITIES

Develop, implement, and monitor dialer strategy including daily campaigns
Continuously improve all customer and management processes related to the dialer and dialer campaigns
Partner with key areas like operations, technology, product, to drive improvements to ultimately enhance customer experience

YOUR QUALIFICATIONS

Bachelors's degree or equivalent experience in a technical field (preferred)
5–7 years of experience that includes professional administration with Telephony systems
Knowledge of dialer software and IVR/VRU and ACD functionality
A detail-oriented, analytical and self-motivated orientation
Strong written and verbal communication skills
An innovative thinker who is comfortable working with multi-faceted, complex concepts and ideas
Ability to work in a fast-paced environment and adjust focus and workflow based on changing priorities and needs
An effective team player with the ability to complete tasks and projects while monitoring various aspects of operations
CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

ABOUT GOLDMAN SACHS
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.