Full Job Description
Kraft Heinz, The Company
As one of the world’s largest food and beverage companies, we are proud to spark joy around mealtimes with a global portfolio of more than 200 brands. Some are iconic master brands like Heinz, Kraft and Planters. Others are fast growing new sensations that defy status quo like DEVOUR and Primal Kitchen. No matter the brand, we are united under one vision To Be the Best Food Company, Growing a Better World . Bringing this vision to life are our 36,000+ teammates around the world, making food people love.
Together, we help provide meals to those in need through our global partnership and commitment with Rise Against Hunger. And we also stand committed to sustainability, and the health of our planet and its people.
Every day, we are transforming the food industry with bold thinking and unprecedented results. If you’re passionate like us - and ready to create the future, build on a storied legacy, and participate as a conscientious global citizen - there’s one thing to do join us.
Our Culture of Ownership, Meritocracy and Collaboration
We’re not afraid to think differently. Embrace new ideas. Dream big. It all comes down to the way we empower our people to own their work. It’s true Our employees are our competitive advantage.
As part of the Kraft Heinz family you’re supported to grow and achieve. You’re recognized and rewarded for outstanding performance at every level. You’re given the opportunity to leave your mark and build legacies. But you won’t do it alone. This is where our values and teamwork thrives and collaborative spirit fuels every day.
The Customer Category Manager (CCM) is responsible for the selling efforts with their assigned customer as a member of a Customer Business Team (CBT). The position represents Kraft Heinz to the Customer’s Category Management and Buying Office personnel. The CCM manages assigned categories and responsibilities effectively and acts as a liaison between Kraft Heinz CBT and the Customer’s HQ Team. They will be responsible for all the selling activities across the Kraft Heinz portfolio for their assigned customer. The CCM delivers revenue and share objectives, pursues business strategies to grow the company franchises through the use of customer-specific programs, provides category management expertise to the customer, ensures that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.
Effectively penetrate the customer to build rapport at all levels and to fully understand the customer, their business, and the marketplace
Aggressively pursue and lead their assigned customer in achievement of Base Business Objectives. (Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving)
Regular category & business reviews with the customer category managers & key account management personnel to affect positive business growth.
Responsible for leading implementation of Space Management Projects for all assigned categories for assigned customer.
Achieve CBT New Item Authorization and Distribution goals with their assigned customer.
Achieve promotional revenue objectives by tactic, price point, Drive Period & Selling Event for their assigned categories and customer.
Effectively execute Kraft Heinz pricing strategies for all assigned categories for the customer.
Work with broker team to manage execution of strategies
Work with Retail Team to effectively manage retail execution of all assigned category objectives for the customer.
Responsible for maintaining files and business documentation as directed by Kraft Heinz Policy & the CBT to thoroughly document business transactions with the customer.
3 + years of experience in customer management, account management, and/or retail sales management for a CPG company.
Strong sales background with an excellent understanding of business processes and Category Management.
Experience in effective customer management and selling to achieve objectives.
Ability to work independently and to plan, organize and set/achieve priorities when performing work
Superior interpersonal skills (written, verbal, presentation); ability to work within a Customer Business Team framework.
Ability to establish and maintain effective relationships with the Customer and gain their trust and respect
Proficient in Microsoft Office programs.
Strong negotiation skills.
Strong analytical skills; Use and understanding of syndicated data; develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives.
Willing to travel 30-40% out of the area.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity