Client Reference Code: 224199
Charter is proud to have a network that provides service to millions of users across the country. The Manager, Network Engineering is for providing guidance and direction to the Network Engineering team on day-to-day activities regarding monitoring the network, installation sites, trouble isolation and repair of identified and reported problems. Responsible for the hiring, training, development, and performance management of staff. This is a day shift opportunity.
DUTIES AND RESPONSIBILITIES
Proactively and consistently support all efforts to simplify and enhance the customer experience.
Develops a disciplined, detailed and structured team to drive a high performance culture and environment.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Work with staff to ensure that individual team metrics and goals are being met.
Ensures required reports are timely, accurate and complete.
Provides technical guidance and assistance as required for problem resolution.
Oversees the daily activities of Network Services and performs direct supervision of team members, including performance reviews, career development, and staffing.
Adheres to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Establishes positive employee relations through effective communication and ongoing support.
Performs other duties as requested by manager.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's Degree in Engineering or related field and/or equivalent work experience
6 years Network Operations and/or Implementation experience
3 years Management experience in a 24/7 operations center
2 years Project management experience
ADDITIONAL JOB REQUIREMENTS
Ability to manage multiple projects at one time, prioritize and organize effectively
Knowledge and experience with Network and Element Management tools, cable, voice and data communications networks, and associated elements
Knowledge of LAN/WAN design and operations,TCP/IP,SNMP and HFC networks
Ability to maintain confidentiality and make decisions and solve problems while working under pressure
Knowledge of Microsoft Office
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Job Code : ENW500 Mgr, Network Engineering Exempt