Elite Customer Care Representative (Fashion Specialist)

VIPdesk Connect - Austin, TX


VIPdesk Connect is hiring Full-time Seasonal Elite Customer Care Representatives, we call Elite Brand Ambassadors, to provide customer care for Chanel.

At VIPdesk Connect, providing an exceptional customer experience for iconic luxury brands is our passion. It takes an extraordinary person to deliver amazing service. We are looking for the right candidate who shares the same spirit of excellence and passion. We are a highly-respected and trusted company in the customer care industry. We focus exclusively on luxury and premium brands—brands we all love and respect. We hire talented customer service professionals (Elite Brand Ambassadors) who not only excel in customer service but are passionate brand fanatics.


  • Have a passion for luxury goods
  • Love fashion and would be excited to have deep knowledge of Chanel’s line
  • Are fashion-forward, stylish, and devour every fashion magazine


  • Have a passion for luxury goods
  • Deliver amazing service for iconic brands like Chanel
  • Aren’t afraid to be transparent and open
  • Strive to be supportive and helpful to our team
  • Provide world-class training including beauty product instruction with top product experts
  • Offer competitive pay with incentives

The Work You Do

The Seasonal Elite Brand Ambassador is dedicated exclusively to the Chanel customer service program and is responsible for providing an amazing customer experience for Chanel’s customers via all communication channels including phone, email, chat, and SMS. The Seasonal Elite Brand Ambassador assists customers with general customer service assistance and escalated issues across the following line of business: Fashion, Boutiques, Watches and Fine Jewelry. The Seasonal Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces Chanel’s brand standards and goal of providing world class customer service.

Essential Responsibilities:

  • Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance and beauty of Chanel, and proud to represent the brand
  • Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs
  • Ability to retain and convey thorough knowledge and benefits of Chanel’s products
  • Confident and driven to find solutions to customers issues
  • Applies high-quality customer service guidelines while servicing customers
  • Thrive in an environment with high performance standards
  • Communicate with customers and exhibit genuine empathy
  • Embrace the commitment to customer service and nourishes brand loyalty
  • Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience


  • Currently reside in AZ, CO, FL, GA, IL, IN, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
  • Home-office environment, internet connection, headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
  • Able to work weekends
  • Experience and proven success in customer service
  • Excellent verbal and written communication
  • Savviness and experience with technology
  • Flexible, adaptable, and willing to take on new challenges
  • Experience with luxury brands and serving affluent customers
  • Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
  • Genuine passion for fashion and luxury goods
  • High school diploma or equivalent; college degree preferred
  • Able to successfully pass a credit, criminal, and employment reference security check

Preferred Qualifications:

  • Previous in-store fashion retail experience, ideally in luxury retail
  • Working knowledge of Microsoft Office Suite
  • Able to type at least 35 wpm with 95% accuracy
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Able to learn and work independently and exhibit ownership as well as in a team environment

VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

Job Type: Full-time


  • Retail: 2 years (Required)


  • High school or equivalent (Required)

Work environment:

  • Work from home

Communication method(s) used:

  • Phone
  • Email
  • Chat