Full Job Description
***Location flexible, open to remote work location within the United States***
At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This job contributes to Starbucks success by leading the teams that deliver infrastructure technology to our manufacturing facilities, distribution centers, bakeries, roasteries, and corporate office locations. The infrastructure services delivered to these locations span everything from the physical layer (cabling, power, cooling), to local, wide-area, and voice network, to servers, storage, and virtualization technologies. To be successful in this role the ideal candidate must have a broad infrastructure background and be able to balance strategic thinking with strong operational excellence discipline. The leader in this role must also model and act in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
Models leadership behaviors that are grounded in Starbucks Mission and Values
Drives the engagement, development, and performance of all members of their team
Instills strong operational excellence commitment within the team, and continuously raises the bar on execution performance
Allocates and adjusts resources according to business requirements
Develops and manages the annual operating plan and budget, and quarterly forecast updates
Leads the department in establishing strategic goals and objectives
Plays a lead role in developing and directing the infrastructure service management strategy across Starbucks Technology
Develops, delivers, and supports infrastructure service solutions for company-owned International markets and regions utilizing sourced services where appropriate
Develops total cost of ownership (TCO) models for technology infrastructure systems and services, with a focus on improving overall value for dollars spent
Negotiates service level agreements with external vendors and other internal teams
Directs the development of service level management metrics reporting for internal and external customers
Bachelor’s degree in Computer Science or Information Systems or combination of education and related work experience.
Minimum 10 years of technology related work experience.
Minimum 3 years leading in a support function.
Ability to communicate clearly and concisely, both orally and in writing
Ability to apply sound business principles and practices to project management and change management processes
Ability to establish cross-functional, collaborative relationships with business and technology partners
Ability to deal with ambiguity
Ability to deliver tangible business results
Ability to advise and influence key leadership regarding Technology Service Management practices
Knowledge of information technology, process development methodologies and practices
Relevant technology background:
Technology infrastructure engineering and operations – server, storage, network, virtualization, cloud
Familiarity with ITIL processes or similar service management frameworks
Experience managing service delivery through Agile methodologies such as scrum or Kanban
Years of experience in specific field or utilizing designated skills: 8-10 years
Deep experience managing global, distributed infrastructure services in an enterprise environment
Experience delivering business-critical infrastructure services on top of private (onpremises) or public cloud providers
Background or skills directly relating to typical enterprise infrastructure services, such as LAN/WAN/WiFi, physical and virtual server infrastructure, Windows/Linux server OS, virtualization technologies, software development and APIs, and infrastructure automation frameworks
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at email@example.com