IT Help Desk Technician

VITEC Solutions LLC - Elma, NY3.5

Full-time

VITEC Solutions, LLC is a premier technology solutions provider to leading businesses, universities, and government agencies. We supply strategically critical support in the design, deployment, integration, and proactive management of IT environments.

VITEC is currently looking for an IT Help Desk Technician to provide end-user hardware and/or software support to all customers and troubleshoot as needed. The ideal candidate will report and receive technical requests, including supporting service requests. This person will also be responsible for the following:

- Maintain and troubleshoot network devices and printers
- Prepare and configure computer equipment, including installation of appropriate software
- Utilize Remote Infrastructure Management tool to maintain and troubleshoot customer issues
- Provide ad hoc assistance and back up support to field engineers
- Update assigned service requests in the Help Desk Ticketing System
- Perform routine administrative functions including the documentation of SOPs
- Prepare and distribute reports, including but not limited to daily, weekly and monthly status reports to the Director of Operations
- Maintain technology proficiency standards as required for the systems to be supported
- Perform other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit

Skills:
- Proficiency in Microsoft Windows and Microsoft Office
- Intermediate knowledge in hardware and networking, with particular emphasis on Remote Infrastructure Management
- Ability to provide excellent customer service interdepartmental communication
- Proven ability to effectively manage multiple priorities and meet deadlines
- Evidence of flexibility and problem-solving skills
- Demonstrated ability using a life cycle management process for implementation of changes in technology
- Demonstrated ability to excel both independently and as a team member in a diverse and challenging environment
- Excellent written and verbal communication skills with a demonstrated ability to make difficult concepts easy to understand to non-technical staff

- Basic working knowledge of Office365

Education/Training/Licensing:
- Associates Degree required; Bachelor’s Degree preferred
- Professional office experience in a help desk/service environment
- Ability to demonstrate knowledge in applicable areas of technology. Certifications such as A+, Network+, and/or MCP are preferred
- Experience or equivalent certifications demonstrating proficiency supporting Microsoft products, including Windows and Office is required

- Minimum of 2 years’ experience in performing Help Desk or related desktop management services

Work Conditions:
- Works 8:00 am to 5:00 pm, Monday through Friday - hours may vary due to need
- Work location is primarily company headquarters; however, some travel may be required
- Performing duties during the evening and on the weekend occurs occasionally and is required
- Adequate hearing and verbal abilities to communicate effectively in person and by telephone
- Ability to lift and carry items weighing up to 40 pounds

Please submit resume and salary requirements.

Job Type: Full-time

Experience:

  • Help Desk: 2 years (Preferred)

Education:

  • Associate (Required)