Manager, Engineering Tech Support (Tier2 Ericsson OSS)

T-Mobile - Parsippany, NJ (30+ days ago)4.0

**This position can be based in Parsippany, NJ, Snoqualmie, WA, or Frisco, TX.

Serves as a leader to Second Level (Tier 2) Technical Support Engineers in support of the T-Mobile operations support systems, FCAPS application support of current and future served RAN and CORE solutions; inclusive of downstream server farm, big data analytics events correlation engine.

Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions
Coaches and develops the Tier 2 Technical Support organization, fostering a team environment and a culture of excellence, effectively anticipating and preparing T-Mobile operations teams for technology evolution. Works with senior manager to define quarterly goals and complete quarterly performance, coaching, and career development reviews.
Provides technical direction to employees and peers to expedite the investigation and resolution of software and hardware issues within the T-Mobile network. Drives long-term design improvements with peers in Network Design to ensure resolution of chronic network issues. Manages vendor relationships to ensure Service Level Agreements for network fault resolution are maintained.
Ensures that the T-Mobile Release Planning quality standards are maintained for all new service releases entering the T-Mobile network. When required, facilitates training to develop the skills of the T-Mobile front-line technicians and engineers.
Approves network changes in accordance with the T-Mobile Change Management policy.
Ensures that network outages are investigated thoroughly and appropriate corrections are put in place to prevent reoccurrence.
Defines and monitors metrics to maximize network performance and to ensure systems have adequate capacity to support projected subscriber growth rates. Automation is leveraged for operational sustainment activities to improve the quality of metrics evaluated.

Minimum Required
Strong understanding of OSS application programmatic interface support.
Understanding of relevant 3GPP and RFC specifications for the supported network elements.
Strong interpersonal skills and a high standard of written and verbal communication skills.
In-depth knowledge of industry best practices in a Wireless Network Operator environment.
5 years technical development, test or technical support role within telecommunications/wireless industry.
3 years experience in operations and maintenance and/or design of a large wireless operator network.
Requires the capability to adeptly respond to reactive environments.

1+ year experience with the relevant OSS equipment manufacturer (Nokia or Ericsson).
1+ year experience with managing small teams (local and remote).
OSS served node knowledge/experience: RAN and CORE solutions.
IT knowledge/experience: server / database administration, scripting languages, virtualization, cloud computing, AI, big data analytics.

Minimum Required
Bachelors Degree. Technical discipline
Or equivalent experience

General/Physical Requirements
This position requires mobility (standing, walking, climbing, etc.); the ability to get from one place to another. This position requires bending, turning, twisting of your neck or at the waist. This position requires balancing and maintaining equilibrium.

Minimum Qualifications:
  • At least 18 years of age.• Legally authorized to work in the United States.• High School Diploma or GED.• Pre-employment background screen.
Company Profile:
As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit

EOE Statement:
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.