Print/Copy Specialist, Mail/Shipping Specialist, Supply Mgmt, Receptionist/Switchboard, Site Mgmt

Ricoh - Alpharetta, GA (30+ days ago)3.5


This is a project requisition that covers multiple positions and multiple locations across the United States:

Alpharetta, GA

Brookfield, WI

Charlotte, NC

Dallas, TX

Dublin, OH

Frisco, TX

Hickory, NC

Lake Mary, FL

Phoenix, AZ

Salt Lake City, UT

West Des Moines, IA

Sioux Falls, SD

On Site Service Specialist

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates duplicating equipment, performs associated copying tasks, scanning equipment, operate low to mid volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and first call response for customer site equipment. May also perform one of the following at entry level: bindery, Quality Control and final check, housekeeping, file services, call center representative, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

Operate MS Office and Email systems

Perform basic scanning responsibilities

Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

Maintains records for management reports and inventories of supplies needed.

Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

Performs furniture/conference room set up

Performs Fulfillment functions

Calculates charges for jobs performed and maintains logs.

Responds to and coordinates all service calls required by customer.

May perform filing duties in conjunction with specific customer requests.

Delivers completed jobs to pre-determined customer locations within and outside of the site.

Maintains daily meter and service logs.

May travel between customer's buildings.

Answers customer questions regarding status or feasibility of job requests.

Ensures upkeep of convenience copier areas by keeping neat and well stocked.

Performs duties related to the shipping and/or receiving of materials in a mailroom type environment

Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

Uses all copier equipment, calculator, fax machine, postage meter and some PC.

Performs filing duties, which may include 'purging' and archiving old documents.

Understanding of Ricoh Services Portfolio & Technology

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:
Requires high school diploma, GED, or equivalent work experience.

Some related copy job experience is preferred.

May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy.

Demonstrated competency in basic computer skills including proficiency in MS Office Suite.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Sr On Site Service Specialist

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

JOB DUTIES AND RESPONSIBILITIES

Runs high volume copy machines and performs binding and finishing work.

Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

Performs all repair service on customer copier equipment.

Maintains records for management reports and inventories of supplies needed.

Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

Calculates charges for jobs performed and maintains some billing logs.

Responds to and coordinates all service calls required by customer.

May perform filing duties in conjunction with specific customer requests.

Delivers completed jobs to pre-determined customer locations within and outside of the site.

Maintains daily meter and service logs.

May travel between customer's buildings.

Answers customer questions regarding status or feasibility of job requests.

Ensures upkeep of convenience copier areas by keeping neat and well stocked.

Performs duties related to the shipping of materials.

Performs duties related to the receiving of materials.

May perform meeting room and conference room set ups.

May perform building occupant moves within assigned facilities.

May perform re-lamping and light maintenance duties as assigned.

May perform occasional cleaning duties as needed.

May require periodic overtime on nights and weekends, including off-hour emergency response.

Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.

Uses all copier equipment, calculator, fax machine, postage meter and some PC.

Performs filing duties, which may include 'purging' and archiving old documents.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Requires high school diploma or GED and1-2 years of related work experience.

Some related copy job experience is preferred.

May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Receptionist & Switchboard

POSITION PROFILE

Provides exceptional service to the business by greeting/assisting all visitors and answering and transferring incoming calls from all over the United States.

JOB DUTIES AND RESPONSIBILITIES

Greets the public.

Distributes name badges to visitors, temporary employees, etc.

Schedules meeting rooms for all.

Answers and transfers calls from all over the United States.

Participates enthusiastically in company and community service events.

Performs light Administrative duties.

Performs PC Support and Administrative duties as needed.

Acts as a model for Vision, Values, and Mission.

Builds professional relationships with customers and other teams.

Responsible for the timely updates of the following: Company phone and speed dial lists, Brag Board and Company Calendar.

Responsible for updating the automated messaging center daily.

Assists Administration or any other team when needed for various tasks (envelope labels, compiling manuals, etc.). Responsible for ordering, maintaining and distributing promotional items for Promotional Store.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:
Requires high school diploma or equivalent and 1+ years of prior switchboard experience.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Site Supervisor

POSITION PROFILE

Supervises day-to-day operations of specified 1-3 person site. Does not have hiring, firing or job performance responsibility for the personnel on site. At these sites, the employees report directly to the ESM or AMO. May run shifts or site solo. Develops, implements and reviews related procedures. Invoices accounts and interacts with various business units to maintain an acceptable work environment. Responsible for assisting in the daily management of assigned facility by reporting and escalating facility related issues. Assists in maintaining acceptable profit levels and ensures that customer expectations are met. The Site Supervisor is the point person on site for customer issues and contract compliance. Functions as a document specialist or other operations worker. If a site exceeds 3 people, it must have a Site Manager or Assistant Manager if part of a larger campus-environment site.

JOB DUTIES AND RESPONSIBILITIES

Responsible for effective implementation and management of RICOH Service Excellence.

May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility related issues, lending support as required. Functions as a document specialist or other operations worker.

Handles formal contact with the customer on a daily basis in Managed Services (MS). May include interaction with contracted vendors, facility management and occupants.

Provides training on workflow and machine operations when necessary.

May be required to escort vendors through tours, inspections or problem resolution. Reports light bulb outages, plumbing issues, system malfunctions and assist in scheduling repairs as required.

May assist in small office moves to include; movement of smaller items, assessing seating, layout needs and scheduling.

May be responsible to monitor levels and manage ordering of office supplies and stationary.

Conference room coordination and A/V equipment resource management.

Ensures payroll accuracy by overseeing and correcting all time clock punches.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.

Meets quality and deadline standards by the effective use of job scheduling practices.

Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

Ensures all direct reports execute objectives by the use of a developmental plan/ninety (90) day plan and regular performance reviews; posting productivity, quality and deadline results.

Maintains positive internal working relationships with all department employees by communicating in a professional manner.

Completes site reports and other paperwork on time and accurately.

Completes month-end management report in the absence of Site Manager.

Possesses ability to manage financial results by interpreting projecting, managing declining balances and reconciling profit and loss statement.

Responsible for managing P&L.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:
Requires high school diploma or GED and 2+ years of experience in a related field.

Requires experience in delivering classroom and/or informal training sessions.

Requires experience in operation of the most advanced machines, performing complex jobs.

Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Assistant Site Manager

POSITION PROFILE

Reports to a Site Manager, either within the same site or at a parent location and supervises day-to-day operations and staff of specified 1-3 person satellite location or assists with the supervision of a large site or additional shifts. May run shifts or site solo. Functions as a document specialist or other operations worker the majority of the time. This position is trained to handle hiring, firing and job performance responsibilities and will conduct these activities as needed; can complete month-end management reports in the absence of the Site Manager. (Note: a lead person at a small solo site should be titled Supervisor).

JOB DUTIES AND RESPONSIBILITIES

Functions as a document specialist or other operations worker.

Responsible for effective implementation and management of RICOH Service Excellence.

Handles formal contact with the customer on a daily basis in IMS.

Provides training on workflow and machine operations when necessary.

Ensures payroll accuracy by overseeing and correcting all time clock punches.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Ensures the quality of operations for shift by assisting in the achievement of goals.

Meets quality and deadline standards by the effective use of job scheduling practices.

Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

Completes site reports and other paperwork as necessary.

Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:
Requires high school diploma or GED and 3+ years of experience in a related field.

Requires experience in delivering classroom and/or informal training sessions.

Requires experience in operation of the most advanced machines, performing complex jobs.

Requires experience in setting goals by defining and prioritizing specific, realistic objectives.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Site Manager

POSITION PROFILE

Supervises day-to day operations and staff of MS sites. 80% of time should be spent in managing duties, no more than 20% in operating production equipment. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface. Responsible for 3 - 6 employees or up to $50K in services revenue per month at a single site.

JOB DUTIES AND RESPONSIBILITIES

Routinely demonstrates and creates a helpful and positive work culture.

Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.

Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.

Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.

Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.

Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.

Meets quality and deadline standards by the effective use of job scheduling practices.

Handles formal contact with the customer on a daily basis in MS and as needed in BDS/LDS.

Provides training on work flow and machine operations when necessary.

Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.

Increases employee retention by achieving turnover and average tenure goals.

Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.

Ensures that location is properly staffed by matching employee skills and equipment with production demands.

Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.

Motivates employees and recognizes their accomplishments in a timely manner.

Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.

Completes site reports and other paperwork as necessary.

Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:
High school or GED is required.

3+ years experience in a related field is required.

Experience in delivering classroom and/or informal training sessions are required.

Experience in operation of the most advanced machines, performing complex jobs, is required.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.