Front Desk Scheduling Coordinator

University of Minnesota - Minneapolis-Saint Paul, MN (30+ days ago)4.2


All required qualifications must be documented on application materials.

Required Qualifications:
Business college, office skills training, university level education, approved medical secretary program, clerical experience OR a combination of the above totaling four (4) years. Experience to include at least one (1) year of medical/dental clerical experience which must include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard etc.).

Preferred Qualifications:
Experience utilizing independent judgment to perform a wide variety of tasks in a professional manner.
Experience with prioritizing, problem solving and multi-tasking and performing in a high demanding environment.
Experience using data look-up and data entry functions on a mainframe or PC based computer system.
Experience with AxiUM scheduling system highly preferred.
Experience performing under pressure and handle multiple tasks at one time.
Demonstrated advanced oral communication skills
Demonstrated advanced written communication skills
Extensive experience working with a diverse population and working with interpreters.
Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus.
Experience communicating either bi-lingual or multi lingual

About the Job

Customer Service

Care for each person as he/she would like to be cared for by:
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient's needs
Check-in and Co-pay Administration
Check in patients in an accurate and professional manner
Identify and accurately collect co-pays or appropriate fees
Use computer-based system to verify patient information Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Provide patients with appropriate forms, questionnaires, etc.
Computerized Appointment Scheduling for appointments
Schedule appointments in an accurate and timely manner
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
Registration and Verification
Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
Verify insurance eligibility, if necessary
Register patients in an accurate, efficient, and timely manner
Specialty Appointment Coordination
Provide patient with information required to schedule specialty appointments
Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
Maintain open communication with Scheduling coordinators to ensure patient and provider needs are met
Coordinate schedule templates
Coordinate emergency schedule changes
Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
***This position is represented by a bargaining unit, AFSCME Health Care. Dues or fair share deductions will be made.***
Hourly Salary Range: $16.27 to $21.24 USD/hour

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Activities" page and uploading documents there.
To request an accommodation during the application process, please e-mail or call (612) 624-UOHR (8647).


The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Background Check Information

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.