Customer Service Travel Consultant - $500 Bonus AND $500 Travel Voucher

Alorica - Dakota County, MN (30+ days ago)3.0


ALORICA- 1500 Commerce Drive, Mendota Heights, MN 55120

Accepting Walk-In Applications and on the spot interviews! Monday-Friday 8:30am-4:30pm

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Tracks call-related information for auditing and reporting purposes

WHAT'S IN IT FOR YOU?

  • $500 Sign On Bonus
  • $500 Travel Voucher
  • Paid training
  • Medical, dental, and vision benefits
  • Paid time off
  • Retirement planning options (401(k))
  • Employee Referral Program- unlimited additional income!
  • Pay for performance and attendance
  • Opportunities for career growth and development- more than 80% of our leadership team start as an agent!
  • Team lunches and fun onsite activities
  • Employee discounts through client programs

JOB REQUIREMENTS

Minimum Education and Experience:

  • High School Diploma or GED required; college degree preferred
  • Customer service experience a plus
  • Phone-related customer service a majorplus
  • Familiarity with Microsoft Windows, Word, and Excel applications

Work Environment

  • A climate controlled, contact center environment – filled with amazing people, incredible career opportunities, and the occasional dance-off
  • Constant usage of phone and computer systems

Physical Demands

  • Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Job Type: Full-time

Job Type: Full-time