Supports the execution of Global Leadership and Learning Institute's learning technology strategy focusing on the technology infrastructure (platform and tools) which includes providing maintenance and support, driving adoption and deployment, ensuring a strategically aligned learning architecture, and developing new capabilities to address ongoing learning needs and evolving business conditions and priorities.
Develops and oversees the processes for the selection, implementation, maintenance and support of Learning and knowledge management, and social collaboration platforms, tools and applications.
Supports GLLI's short and long-term strategic and operational learning technology initiatives.
Ensures the alignment and maintenance of the Learning Technology Roadmap and Learning Technology architecture.
Maintains strategic relationships with internal institutes and functions and its customers to develop and deploy technology solutions to address learning needs, including, but not limited to: custom reporting, , learning experience design, learning paths, compliance/mandatory trainings deployment, social learning/collaboration solutions, learning effectiveness solutions, electronic Performance Support Solutions (EPSS), training Simulations, skills-Competency framework.
Defines and oversees the process for working with ITD and HRIS to plan, stage, certify, pilot, test, and implement new learning, collaboration and communication technology platforms.
Manages technical support, upgrades/updates, new release configuration change processes, for learning technology platforms, including, but not limited to: LMS upgrade and technical hotfixes, integration of LMS with various other systems; e.g., HR, Business Intelligence, web portals, web delivery tools, video delivery platform, metrics platform, mobile Learning, remote content servers, data Migration (User, Learning, Training History, Learning Resources, etc.).
Evaluates potential vendors and their offerings for service deployment, manage vendor relations as required.
Works with vendors and other groups (ITD, HRIS) to ensure appropriate support, configuration and enhancement of supported learning technology platforms.
Determines when to escalate problems, perform root-cause analysis and engage appropriate parties for an effective resolution to technical/functional issues.
Provides advanced technical and functional support through standard/custom report development (Report Manager/BIDS tool), managing roles and permissions, database design and management, system integrations, SSO, etc.
Assists team with new and existing technology deployment to include testing, configuration and adoption.
Keeps abreast of current developments in learning, collaboration and communication tools and technologies and build capabilities in other systems and solutions as required.
Identifies and shares learning and knowledge management technology "best practices" throughout GLLI and Cleveland Clinic.
Thorough understanding and application of Cleveland Clinic's Project Management process.
All active implementations and projects required to be managed through the recommended tool (e.g., Workfront).
Other duties as assigned.
Bachelor's degree required.
Computer Science or Information Technology majors preferred.
Complexity of Work:
Requires in-depth experience and understanding of various learning technologies, interoperability protocols, and software applications needed for the development and deployment of on-line, web-based learning, collaboration tools, technical support and custom development in a large, global environment.
In depth knowledge with learning technology architecture and managed learning environments (MLE's) or portal.
Implementation experience of technology systems; e.g., Learning Management Systems, video platforms, web/intranet, measurement solutions, collaboration technology.
Experience with cloud-based environments, integration and configuration.
Experience with data/training migration, E-commerce and HR/Learning related interfaces.
Experience with integration with HR Systems.
Knowledge of data warehousing, ETL, data mining, crystal reports concepts and techniques.
Experience with vendor and client management with good customer service and people skills.
Experience with SharePoint, Office 365, and other enterprise productivity tools.
Detailed oriented with strong troubleshooting, communication, analytical and organizational skills.
Ability to independently manage projects, anticipates road-blocks, and engages appropriate resources to ensure timely delivery.
Minimum of 6 years of experience in learning technologies and/or related software/hardware applications.
Typical physical demands include a high degree of dexterity to produce materials on a computer.
Requires normal or corrected vision and hearing and the ability to verbally communicate with employees and patients.
Physical demands include office work and the mobility sufficient to attend meetings in clinical departments throughout the Clinic.
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment.
Keywords: learning technology, collaboration solutions, performance support, LMS, learning management systems, training, development.
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