CIMD - Marcus by Goldman Sachs - Savings - Deposit Operations - Procedure Writer - Richardson/Draper role

Goldman Sachs - Chicago, IL


The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.


Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm’s digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

Your Impact

We are looking for a professional to join our delivery team, supporting our online deposits business within Marcus by Goldman Sachs. You will be responsible for writing Policies, Procedures, work-steps and an agent help tool, as well as delivering documentation for consumer finance operations.

Your Responsibilities

Write, navigate approval and deliver policies
Work with stake holders to determine what Procedures and work-steps need to be written for contact center operations
Write, navigate approval, and deliver procedures for Quality Operation, Fraud Prevention, Compliance, Legal, Vendor Service, Treasury Operation, and Tax
Participate in weekly change approval board for the line of business to ensure high standards of change management
Provide change management services to the business, coordinating and communicating in order to speed change delivery
Provide version control and authorship of contact center correspondence
Provide communications to contact centers
Maintain online help tools
Your Skills

Technical writing
Results and delivery orientation, as indicated by progressively larger documentation responsibilities
Excellent collaboration and communication skills
Financial services experience
Experience writing documentation for deposits and savings operations
Experience designing, developing, and delivering an online help too
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.