A Customer Service Coordinator is someone who offers customer service support as well as coordinates all phases of our e-commerce business; from order placements, supervising distribution, and resolving customer issues. This position will also track reports, prepare and distribute e-commerce marketing materials, forward phone calls, and prepare/monitor any sales/expense reporting associated with this business.
At times, they might handle light bookkeeping or assist in making a sale. This position will be trained on basic e-commerce management skills, customer service techniques and product training. This position is key to the success of our e-commerce business.
Examples of Duties:
Tracks all orders placed via online and phone.
Ensures proper accurate and timely inventory packaging and distribution.
Takes orders via phone.
Handles any customer inquiries and resolves service issues.
Coordinates the distribution of e-commerce marketing material for sales teams.
Collaborates in contacting potential customers and mailing samples for specific territories.
Knowledge, Skills and Abilities:
Effective communicator and friendly to customers.
Associates degree in Marketing or field appropriate to area of assignment.
30-40 hour weekly position paid per hour.
Job Types: Full-time, Part-time
Salary: $12.00 to $15.00 /hour
Communication method(s) used: