Role Summary: The Financial Center & ATM Client Experience team is responsible for identifying and escalating trends within Client Experience that will serve to inform the broader Financial Center, ATM & Market Strategy organization both in BAU and with regard to in-flight initiatives.
The primary focus of the Client Experience Data Consultant is to provide key reporting and analytical insights across various aspects of Client Experience that will assist the team in formulating and vetting informed recommendations. The ideal candidate will be a forward thinking leader with a proven track record of successfully engaging business partners to conduct analysis and drive changes to processes.
Responsibilities will include performing complex analysis and analytical support across various data sources. Additionally, this role will coordinate the production of performance reports for senior management; review and analyze trends in data distribution to identify themes and recommend strategies; participate in or develop complex program models to extract data; present detailed analysis to leadership in multiple forums; and use databases to provide statistical modeling.
This role will demonstrate intellectual curiosity, exercise sound judgment, create an environment that challenges, encourage debate and engages and influences senior executives across the broader Financial Center, ATM & Market Strategy organization.
5 or more years professional experience with SQL and/ or SAS
Process design and analytical ability
Energy and ability to execute with sense of urgency
Outstanding communication skills
Proficient in Excel and PowerPoint
ATM and/or Financial Center Channel experience a plus
Experience running statistical models
Microstrategy, myCTO reporting
Strong knowledge of various databases within The W
Proficiency in Statistics
Ability to work independently
Directly influence external teams within bank of America
1st shift (United States of America)
Hours Per Week: