- Communication Skills
- Guest Services
- Organizational Skills
Disneyland Resort Catering and Convention Services Internship - Spring 2020
Ã¢ÂÂWe make magic.Ã¢ÂÂ ThatÃ¢ÂÂs our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, youÃ¢ÂÂll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!
The Disneyland Resort Catering and Convention Services Team provides professional event planning services to create and design unique and memorable experiences for multi-day Conventions and Events, Disney Catered Events, Park Events and internal Disney meetings at our three Disneyland Resort Hotels and two theme parks.
Make an impact byÃ¢ÂÂ¦
Learn key operating systems (Amadeus Advanced); Microsoft Office and related software programs
Job shadow and support Catering & Convention Service Managers on venue site inspections, inquiries, proposal creations, space audits and file turnover verification, general file management, client correspondence, banquet event order (BEO) creation
Job shadow key operating partner roles to understand the interface with Catering & Convention Services & operational departments that deliver contracted services for our clients
Understand banquet menus, food and beverage minimums and standard policies for events held at Disneyland ResortÃ¢ÂÂs three hotels and two theme parks
Handle deposits and ensure PCI compliance and paperwork are handled according to company policy
Manage Disney in-house groups to include meeting/event planning and program execution
Complete Banquet Event Orders and Resumes for contracted group events
Follow the amenity guidelines for client gifts and proper request procedures; assemble amenities as needed
In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Resort/Park Sales and Services (RPSS)
What you bring to the roleÃ¢ÂÂ¦
Proficient in Microsoft Office
Ability to manage multiple priorities and meet deadlines
Ability to work within a team environment
Strong written and verbal communication skills
Demonstrated strong organizational skills
Strong attention to detail and planning skills
Ability to work within established timelines, manage time to maximize productivity
Demonstrated strong Guest Service skills
Flexible work schedule; including weekends as needed
Ability to handle confidential information
Demonstrated advanced technology/social media skills
Understanding of Disney Culture
Flexible and able to assist multiple Partners
Aptitude for learning new software systems
Understanding of Meeting/Event Industry
Prior Participation in the Disney College Program
Current college junior/senior or graduated within 6 months, earning a degree in Hospitality, Marketing/Sales or related major
Additional Information:Internship Eligibility:
Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
Must be at least 18 years of age
Must not have completed one year of continual employment on a Disney internship or program.
Must possess unrestricted work authorization
Must provide full work availability
Must provide own transportation to/from work
Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
The approximate dates of this internship are January 2020 through June 2020. Interns must be fully available for the duration of the internship.
Interns must be fully available for the duration of the internship.
Recommendation Ã¢ÂÂ Print or Save This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.