Full Job Description
The City of Spokane is an innovative and dynamic organization committed to delivering exceptional services to the community.
For the role of Director of Neighborhood and Business Services, the City is seeking a candidate with proven experience in the enhancement and delivery of essential community services, effective collaboratory skills, and strategic and transformational leadership.
Under direction of the Mayor, the Director plans, administers, organizes, coordinates and directs the economic development activities and the community services activities of the City of Spokane. This position serves as Director of the Division of Neighborhood and Business Services with responsibility for oversight of the Development Service Center, Planning Services, MySpokane/311, Office of Neighborhood Services/Code Enforcement, Community, Housing and Human Services, Historic Preservation and other business and community initiatives. The Director develops and implements long-range strategies to ensure the economic health and vitality of the City and coordinates with other City departments to create economic opportunity, engage citizens in government and end homelessness. This important work provides overall vision and leadership for the Business and Community Services activities of the City and requires independent judgment and action.
Examples of Work
Provide executive leadership, management, and oversight to the Neighborhood and Business Services Division
Help develop overall division strategic plan and mission
Oversee, develop, and approve budget for the division
Oversee and direct all economic development and community services activities for the City
Develop and implement initiatives to facilitate effective delivery of customer service
Encourages a change in management orientation with a goal of continued improvement
Direct the design and coordination of economic development programs and projects, including attracting new and retaining existing businesses
Ensure applicable projects are planned and evaluated before implementation
Maintain liaison activities with individuals, groups, and various businesses and community organizations
Assess City economic development and/or community services problems and implementation of programs
Direct marketing programs, dissemination of public information, and data gathering
Provide professional advice and assistance to business leaders, the private sector, and various groups and agencies
Conduct negotiations with developers, including preparation of exclusive rights agreements, development agreement disposition, leases, and other matters.
Any combination of education and experience which would demonstrate the individual's knowledge, skills, and abilities necessary for this position. Generally this will include:
Graduation from an accredited four ( 4) year college or university with a degree in a major field related to community and economic development, planning, sociology, social work, public administration, planning or related field. At least eight (8) years experience working in the field of community development and planning or human services planning, economic development, downtown management; two (2) years in a supervisory capacity. A post-graduate degree in a major field related to community and economic development or planning may be substituted for two (2) years experience.
Required knowledge of:
Principles and practices of community, human services including current literature and recent developments in these areas
Principles and practices of economic development and redevelopment practices and standards
Thorough understanding of the legislative process and working in a political environment
Exceptional public relations skills and the ability to effectively communicate with a spectrum of constituents and stakeholders both internal and external.
Required Ability to:
Establish and maintain effective and cooperative working relationships with all City departments, Mayor, Council, and the business community
Identify and be responsive to community needs
Employ creative and flexible approaches to neighborhood needs and issues
Analyze complex programs and recommend positive outcomes
Conduct economic and community research and prepare complex analytical reports
Manage a group of professionals and support staff
Negotiate complex high value projects
The City of Spokane is located in the heart of the Inland Northwest and is the second most populous city in Washington. The Spokane River runs through the city and beautiful Riverfront Park in downtown Spokane. An array of enjoyable outdoor activities are right out our back door; including ski resorts, white-water rafting, camping areas, hiking trails, lakes, and the Centennial trail.
Spokane has been selected as an All-America City three times in the past 41 years, including in 2015 when it was one of 10 honored throughout the country. The city hosts many great community events, festivals and gatherings, and is home to the Lilac Bloomsday Run, the largest timed road race in the nation, and the largest three-on-three basketball tournament, Hoopfest.
This position is open until filled; however, candidates are encouraged to apply early in the process for optimal consideration. Resumes will be reviewed and evaluated throughout the recruitment process.
INSURANCE BENEFITSEligibility: Coverage begins for new hires and their dependents on the first day of the month following 30 consecutive days of employment.Eligible Dependents: Spouse or Domestic Partner, birth, adopted children or children placed for adoption, Domestic Partner's children, step-children who live with employee, and any child for whom employee is legal guardian or for whom coverage is required by a Qualified Medical Support Order. Adult children under age 26 are eligible. MedicalQualified employees may select from two health carrier options; a Health Maintenance Organization (HMO) administered by Group Health Cooperative or a Preferred Provider Option (PPO) administered by Premera Blue Cross. The City pays the monthly premium in full for employee only. The monthly premium to add coverage for eligible dependents varies depending on the medical plan selected. DentalDental insurance is provided by Delta Dental of Washington. The monthly premium is minimal for employee and eligible dependents. VisionVision coverage is included in the medical plan selected. Costs for eye exams and hardware; lenses, frames or contacts varies depending on the medical plan selected.Life Insurance - Employee OnlyBasic Term Life Insurance is provided at one-and-a-half times the employee's annual base salary to a maximum of $100,000. The City pays the monthly premium in full.Life Insurance - Eligible Dependent(s)Basic Term Life Insurance is provided at $6,000 for spouse/domestic partner and $2,000 for each child. The City pays the monthly premium in full.AFLACSupplemental insurance is optional and is provided by AFLAC to help pay benefits that major medical insurance does not cover. The employee pays 100% of the monthly premium. Flexible Spending AccountThe City offers two optional Flexible Spending Accounts (FSA) - Health Care FSA and Dependent Care FSA. The Health Care FSA allows an employee to use pre-tax dollars to receive reimbursement for eligible medical, dental, and vision expenses. The Dependent Care FSA allows an employee to receive reimbursement for eligible daycare expenses for dependent children up to age 13 and other eligible dependents as defined by IRS Code. Employees can elect to contribute up to $2,550 per year for the Health Care FSA and $5,000 per year for the Dependent Care FSA. LegalShieldPrepaid legal services and/or prepaid identity theft programs are optional. These programs pay for a limited amount of documents to be reviewed, limited trial defense representation, the preparation of a standard will, identity theft consultation, restoration and monitoring according to terms of contract. Pet InsuranceGet cash back on the everyday care your pet needs to stay healthy! Nationwide/Voluntary Pet Insurance is an optional plan in which City of Spokane Employees can enroll. Voluntary Term Life Insurance Voluntary Term Life Insurance is optional and is provided through The Standard Insurance Company and is subject to application review and approval. Additional coverage up to $300,000 is available for employees and their spouse/domestic partner. Dependent children can be insured for up to $10,000 each. The employee pays 100% of the monthly premium. RETIREMENT BENEFITS Spokane Employees' Retirement System The Spokane Employees' Retirement System (SERS) is a defined benefit pension plan covering non-uniformed employees whose positions are classified under the Civil Service Merit System. Contributions and earnings are tax deferred. Deferred CompensationEnrollment in the City-sponsored 457 Deferred Compensation Plan administered by ICMA-RC allows participants, on a voluntary basis, to defer a portion of their salary on a before or after tax basis. WORK/LIFE PROGRAMS Employee Assistance Program The Employee Assistance Program (EAP) is a referral and counseling service administered by KEPRO. It provides a myriad of services to employees and their household members. Services include receiving confidential assistance for personal issues, such as managing stress, depression, parenting, alcohol/drugs, grief, etc. Each household member is eligible to receive up to eight counseling sessions per issue per year at no charge. There is also a benefit relating financial or legal concerns in addition to Worklife/Convenience services and online tools.Employer Sponsored Bus Pass (ESBP) ProgramThe City of Spokane encourages employees to use alternatives to driving alone to work and participates in the ESBP Program offered by Spokane Transit Authority (STA). The program provides employees the option to use their City-issued ID badge as a bus pass for unlimited rides free of charge.