BankNewport is hiring for Universal Bankers to join our team in our Newport, Middletown and Portsmouth branches.
BankNewport celebrates being a community bank since 1819. Yes, that’s 200 years, and still growing. Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding.
So if you’re looking for a great professional opportunity, know that BankNewport will empower and invest in you.
OVERVIEW
The Universal Banker is a sales-solution, service, and transaction provider for all consumer and business customers. Universal Bankers are responsible for identifying customer needs and opportunities while deepening relationships by recommending appropriate sales and service solutions. The Universal Banker ensures an excellent customer experience by creating positive customer relationships while effectively communicating a clear understanding of BankNewport’s products and services. Universal Bankers will identify opportunities through the needs based selling solutions including referrals to other partners/departments. Universal Bankers will engage in sales and solution activities which supports Bank strategy.
ESSENTIAL FUNCTIONS:
- Identify customer needs through discovery and sales techniques to provide solutions to meet customer needs and/or refer customers to business partners.
- Cross-sell bank products to new and existing customers, using the established sales standards and routines.
- Transitions customer service transactions to relationship building results through discovery process to meet established sales goals.
- Markets a full range of consumer and small business banking services to existing customers and prospects.
- Meet individual and branch sales goals by maximizing each customer interaction through proactive prospecting activities such as lobby leadership, outbound calling, branch marketing events and community activities. Fully understands and participates in the “We’re All In” Incentive Plan.
- Maintain full proficiency in cash handling transactions by performing transactions accurately and in a timely manner. Accurately process transactions within balancing guidelines.
- Opens consumer & small business accounts. Originates loan applications, processes and closes loans. Performs maintenance changes to existing accounts, answers customer questions and resolves account related problems.
- Provides exceptional internal & external customer service.
- Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
- Maintains proficiency and knowledge of various bank channels and services such as ATM functionality, e-Banking products/services including mobile banking, bill pay and other services. Ensures customers are aware of and know how to use the various channels.
- Adhere to all bank policies and procedures, audit, regulatory and security guidelines.
- Processes and settles ATM work or Vault cash as needed.
ADDITIONAL RESPONSIBILITIES:
- Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to internal and external customers.
- Actively participates in outbound call efforts, including calling nights.
- Universal Banker will be responsible for fulfilling the Lobby Leader role. The objective of this role is to create an extraordinary experience for customers each time they enter the branch. Activities include:
- Creating a warm experience for customers by welcoming them BankNewport
- Introducing self, ask for customer’s name.
- Obtaining reason for the visit.
- Ask additionally questions to make appropriate recommendation.
- Determining how to direct/service customers.
- Actively Listening to assess needs and acknowledge what you heard
- Transitioning to deeper conversations or demonstrating eBanking services using IPad,
- Assisting customers in downloading mobile application.
- Transitioning to a relationship review or referring customers to a banker.
- Escorting customers to the door, open the door for customer
- Thanking customers for choosing BankNewport or for visiting BankNewport
- Provides flexibility of coverage during branch hours of operation and at other branches with the area as needed.
- Performs related and unrelated duties as may be needed.
A Universal Banker may be asked to fulfill certain supervisory responsibilities by the Branch Sales Manager. These responsibilities include – opening and closing the branch, vault cash, performing quarterly audits, supervisor overrides, and service charge reversals. The ideal candidate must have an overall performance rating of 3 or above while exhibiting sound judgement. This designation of responsibilities allows the Universal Banker the opportunity to develop into the Sr. Universal Banker as applicable.
QUALIFICATIONS:
- BA/BS degree is preferred or equivalent experience in retail sales.
- Must have at least 6 months cash handling experience.
- 2 years of financial sales experience in a goal or incentive-based environment and at least 2 years of customer service experience or equivalent experience in the industry is preferred.
- Must have excellent customer service, communications, problem solving and organizational skills.
- Must be able to handle multiple tasks simultaneously.
- Individual must be proficient with technology; Microsoft Office, specifically word and excel and possess familiarity with technical devices including tablets and smartphones.
Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OceanPoint and BankNewport are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, military service, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: Multiple Locations
