Clerk - HSA Family and Children's Services

City & County of San Francisco - San Francisco, CA4.2


Appointment Type: Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section 10.104-17 and serves for a limited term, at the discretion of the Appointing Officer. This Temporary Exempt Category 17 Appointment is limited to two (2) years in six-(6) month increments.

With a staff of approximately 2,400 employees, San Francisco’s Human Services Agency (SF-HSA) is the central resource which delivers public assistance, child welfare, and aging and adult services to the citizens of San Francisco. Its mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Aging and Adult Services. The Office of Early Childhood Education joined the Agency in 2014. The Agency retains two commissions and two department heads.

We provide a safety net for individuals and families by offering income support, community-based living support, and assistance getting food, housing and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.

Position Description:

Under general supervision, the 1404 clerk performs general clerical work of ordinary difficulty and related duties as required. This position in the Family & Children’s Services Program will provide critical clerical support to both supervisors and Protective Service Workers.

Essential Functions:

1. Maintain a current case record system utilizing automated systems including CMS and other systems.

2. Create case folders for each child, checking CMS to verify consistency of the case numbers assigned.

3. Complete an assignment and transfer of cases, both CMS and hard copy, after the supervisor has reviewed and authorized the case for assignment or transfer. Print reports from CMS as directed by the Supervisor.

4. Answer telephone and take messages as back-up in the unit and give messages to the appropriate person promptly. In an emergency situation, the duty worker or supervisor would be paged. Enter record of contacts in the CMS notebooks from a hard copy as assigned by the supervisor.

5. Enter changes from form 1502 and form 1132 into CMS notebooks as directed by the supervisor.

6. Make photocopies of various reports, documents, and forms as specified on the copy docket. Immediately notify supervisor if the time line requested on the docket cannot be met.

7. Digitize documents using a scanner and organizing digitized documents in electronic files as directed.

8.Type brief memorandums, letters, and various forms required by the department and complete any other necessary clerical duties as requested by the supervisor. Order supplies as needed for the unit. Attend training sessions, meetings, and supervision sessions as directed by the unit supervisor.

9. Provide back-up coverage in the absence of other clerks.

Minimum Qualifications One (1) year (equivalent to 2000 hours) of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.

Substitution (any one of the following may substitute for six (6) months of the required experience):
  • Completion of a clerical training program (240 hours); OR
  • 15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
  • Possession of a certificate of completion from the San Francisco Department of Human Services Agency's Career Pathway Clerical Administrative Program
Substitution (the following may substitute for one (1) year of the required experience):
  • Possession of a certificate of completion from the San Francisco Department of Human Resources' Clerical Eligibility Test Program (for purposes of participation in the examination process only)
NOTE: Passing the Clerical Eligibility Test can substitute for the experience needed to participate in the permanent 1402 Junior Clerk and 1404 Clerk written examination process. It does not guarantee you a 1402 Junior Clerk and/or 1404 Clerk position.

**Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.**

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.
  • Select the desired job announcement TEX-1404-090066
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Dorys Lorio, by telephone at (415) 557-5733 or by email at

Selection Plan The selection process will include evaluation of applications in relation to minimum requirements.
Selection Procedures The selection process will include evaluation of applications in relation to minimum qualifications and the knowledge, skills and abilities of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.
Conviction History As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Conclusion General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Temporary
Issued: October 23, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: TEX-1404-090066
HSA/ DL / 415-557-5733

Benefits All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.