PHOENIX SYSTEMS SUPPORT TECHNICIAN

University of California, Davis - Davis, CA4.3

Full-time
Under the direction of the Phoenix Cluster IT Manager, position will provide IT support for designated units and departments. Responsibility include desktop/client system set-up, support, and network administration. Install and maintain software, document methods, install and troubleshoot system client based wires/wireless network hardware, printers, peripherals, across various non-homogenous hardware and software platforms.

Physical Demands:
Sit at computer terminal for extended periods.

Dexterity and ability to lift and manipulate server and desktop computing equipment weighing above 100 lbs with assistance or up to 40lbs independently.

Work Environment:
Work occasional overtime including evenings and weekends for system deployment and maintenance activities, and project priorities.

Travel to satellite buildings on and off campus for supported IT Service.

Occasional travel for training activities.

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Background Check Required:

This position is a critical position and subject to a background check. Employment is contingent upon successful completion of background investigation including criminal history and identity checks.
Yes

Qualifications

Minimum Qualifications:
Skills to perform installations, troubleshooting, and maintenance on multi-user virtual and non-virtual systems.

Proficient oral communication and presentation skills, interpersonal skills, tact and diplomacy to effectively work and consult with a wide variety of personnel.

Ability to communicate with various users in non-technical terms about technical issues.

High level of organization with the ability to prioritize various concurrent work and be highly productive.

Skills to maintain complete and accurate system hardware, software license and network records.

Experience installing, configuring, securing, troubleshooting and managing client hardware and applications across Windows, Linux, Mac platforms.

Skills to troubleshoot technical problems in a heterogeneous networked environment.

Experience with various protocols via wired/wireless network standards, while understanding the application of Windows Active Directory to include mobile devices.

Experience diagnosing and resolving complex hardware, network, software conflicts, failures, errors, and incompatibilities independently and in a timely manner.

Skills to utilize non-standardized and legacy equipment within technical minimum requirements.

Preferred Qualifications:
Experience managing active directory objects pertaining to domain server/client troubleshooting.

Experience with the following software for system support: Acronis, BigFix, Crashplan, and Box Sync.

Experience with using ServiceNow as a request/ticketing System.

Experience troubleshooting with Cloud/Hybrid Cloud hosting technologies like: Office365, Box.com, Dropbox, Synology and various Google Suite/Apps.

Experience working with and troubleshooting computers that utilize specialized research equipment like HPLCs, LC-MS, Gel Imagers/Scanners, PCR, Various Microscopes, Spectrophotometers.

Experience working with and troubleshooting various Audio/Visual equipment in a classroom/conference room setting.