IT Support Specialist

Koneksa Health - New York, NY (30+ days ago)


Koneksa Health is an early stage technology company transforming the way we measure what matters in health.

Our experienced team is focused on using new technologies to improve clinical research and drug development. We help leading life sciences companies and research hospitals remotely capture real-world data from patients. Our projects deploy digital health technologies such FDA approved activity trackers, wearable vital sign monitors, and other emerging monitoring devices that capture data outside the clinical and laboratory setting. We are developing digital biomarkers that help our customers make faster decisions, often using smaller studies, with technologies that enhance the experience of the patients who participate. We’re on a constant quest improve the tools and endpoints that are used to get the right new therapies to patients who need them.

We are actively seeking to hire an IT Support Specialist (Part-Time) with 2+ years of relevant experience to help execute and support our client’s clinical research studies. This successful candidate will help configure and deploy devices for for use, respond to help desk tickets as needed and other general customer support tasks.

The IT Support Specialist will work alongside our current technology and account management team members to ensure that our client’s needs are met. This role reports into the Technology Support Manager.

Responsibilities

Service as a customer support technician as research sites / coordinators need help; field calls / emails to help troubleshoot any issues which may arise with study participants or coordinators using the platform, for everything ranging from issues with devices/sensors to software problems

Provide inventory management, device-kitting, and logistic support of all devices used in clinical studies: shipping, inventory reporting, etc. for the Client Operations team.

The role is based in NYC and is a Part Time position requiring flexibility of schedule and the ability to work as the company needs you.

Required Experience

Remote customer support experience for an enterprise technology tool
Knowledge of mobile devices / tablets and SIM cards
Significant technology knowledge and curiosity
Understanding of web and mobile applications
Friendly and patient demeanor
Quick on your feet with the ability to trouble shoot live
Strong presentation and communication skills
Knowledge of Microsoft office suite
Bonus

Knowledge of MaaS360 or a Mobile Device Management tool
Experience with ServiceNow incident management or similar tool
Experience with activity trackers / wearable devices / sensors
Experience with a software/technology company
Benefits

Competitive salary
Weekly team lunches
Healthy office snacks