Compass Group - McLean, VA3.3

Full-timeEstimated: $36,000 - $47,000 a year
Posted Date: Sep 13, 2019

We have an opening for several On Call / PRN AUDIO / VISUAL TECHNICIAN positions.
Location: DC On Call Pool; 15075 Capital One Drive, Mclean, VA 22101 Note: online applications accepted only.
Schedule: On Call / PRN - as needed.
Requirement: 1 - 3 years Audio / Visual Support required.

If you have a positive attitude and a love for learning, you may be interested in joining our team.

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

Full time associates at FLIK are offered many fantastic benefits such as:

Flexible Spending Accounts (FSAs)
Commuter Benefits
Wellness Program
Employee Assistance Program
Life Insurance for Associates and Eligible Dependents
Short Term Disability (STD) and Long Term Disability (LTD)
Accidental Death & Dismemberment (AD&D) Insurance
Discount Marketplace
And other voluntary benefits
Job Summary
Summary: Ensures that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

Essential Duties and Responsibilities:
Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary. Also responsible for gathering information from email and phone communications and distributing to the assigned contact.
Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
Provides technical assistance for all meetings and customers that require tech services for their events.
Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
Educates the staff and customers on the basics of all AV equipment in the facility.
Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
Communicates with co-workers and service partners to ensure updated information is shared.
Assists with conference room set-ups, break downs and any other areas where assistance is needed.
Keeps the A/V storerooms organized and well managed.
Performs other duties as assigned.

Minimum of one year of experience supporting audio visual for events.
Proficient computer skills and knowledge of office technology/equipment.
Excellent written and verbal communication skills.
About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

Req ID: 319143