IT Help Desk Technician, Journeyman (EBO/O22)*

Odyssey Systems - Eglin AFB, FL

Full-time
Job Code: O43

Title: IT Helpdesk Technician, Journeyman

Location: Fort Walton Beach, FL (Eglin AFB)

Are you looking for a rewarding and impactful new opportunity? Odyssey Systems has an exciting opportunity for an IT Help Desk Support Technician (Journeyman) supporting The Armament Operations Division, AFLCMC/EBO, which provides Information Technology, Information Assurance, Cyber Operations, and Security Services to all divisions.

Odyssey Systems Consulting Group, Ltd. is an innovative small business committed to providing world-class technical, management, and training support services to government and public sector clients. We focus on people, processes, and performance to deliver superior results. Since our inception in 1997, our commitment to mission success and customer satisfaction has been recognized with exponential growth and exceptional past performance ratings. We accept challenging assignments and drive projects from the planning stages, through implementation, and into operations and support.

Job Responsibilities

Duties include, but not limited to:
Management of organizational information and network systems
Provides assistance to our customer providing desktop workstation, and network-attached devices (i.e. printers, scanners, etc.)
Assists the Government in maintaining a Windows 10, as well as legacy/future operating systems
Performs assessments, development, implementation, management, maintenance and administration of computing equipment, Telecommunications Infrastructure (video conferencing), and other customer-required information technology services
Performs all support functions to ensure the workstations are compliant with existing Air Force and DoD regulations, directives, and policies
Minimum Qualifications

Associates Degree (AA/AS) and 5+ year’s relevant experience
CompTIA Security+ certification
Familiarity with Windows Deployment Server
Effective communication skills both orally and in writing
Excellent customer service skills
Must be a US Citizen
Ability to obtain a Top Secret clearance
Must be able to work varied and flexible hours as needed
Preferred qualifications

Current Top Secret clearance
Knowledge of DoD 8140 compliance
Experience with the Microsoft Windows 10 operating system and Windows applications
Experience installing and troubleshooting network peripherals such as printers and scanners
Familiarity with Microsoft Office products, ENDR, Remedy, Smartphones (iPhone), and VoIP telephones
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Odyssey Systems Consulting Group, LTD. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by federal, state, and/or local law. This policy applies to all terms and conditions of employment.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.