You are the Director of Housekeeping that has a keen eye for detail and an unwavering desire for ensuring the cleanliness of a hotel. Your passion for service excellence drives your enthusiasm for the housekeeping department each and every day. You will supervise and direct all of the activities of the housekeeping department (including laundry) in such a manner as to ensure the highest standards of cleanliness and appearance in the public areas and guestrooms. You realize the importance of taking care of your team members serving in this important department. Making sure that proving the guests with a clean and welcoming a home away from home is your team's priority. The Housekeeping department is the "Heart" of the hotel.
As a Director of Housekeeping, you will
Interview and recommend candidates for hire in the Housekeeping Department.
Participate in the orientation of each new housekeeping employee, completing the appropriate orientation paperwork.
Coach and counsel employees in Housekeeping in a positive fashion to produce improved work performance.
Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks. Complete documentation of disciplinary situations for approval by General Manager.
Maintain an effective training program to ensure that all new employees are properly equipped to execute their jobs. Personally follow up with new employees to ensure they are receiving the proper training.
Prepare work schedules to efficiently handle expected business levels forecasted by the Front Office Manager.
Record and coordinate requests for vacation and time off.
Inspect at least the required number of rooms per day as assigned by your manager to ensure that proper standards are being maintained. Conduct individual and group training sessions and regular department meetings to correct deficiencies.
Personally inspect all public areas at least twice daily (morning and afternoon) to ensure they are clean. Promote an attitude in all Housekeeping employees that they are pro-actively responsible for correcting any cleanliness problem they find.
Handle all purchasing for the Housekeeping Department, using proper purchase order procedures. Check all shipments to be sure they are complete. Ensure that invoices are approved and returned to the General Manager in a timely manner.
Competitively bid all recurring purchases on a regular basis, ensuring lowest available pricing.
Maintain sufficient levels of supplies necessary to effectively operate the Housekeeping Department.
Inventory all supplies and linen at the end of each month. Complete inventory and shrinkage report for General Manager by the 5th of the month.
Responsible for ensuring proper storage, usage, and disposal of all chemical agents utilized by Housekeeping.
Ensure that all OSHA and HAZCOM procedures are followed.
Maintain effective key control, including issuing of keys to room attendants and handling of guest room keys left behind. Ensure this is covered is initial and on-going training.
Maintain labor and other expenses to budgeted amounts.
Ensure proper clock-in procedures are followed. Monitor hours worked to prevent overtime.
Ensure that all employees report for work in full uniform including name tag.
Coordinate special project work, such as mattress turning, deep cleaning, carpet cleaning, upholstery cleaning, etc., to ensure high standards of cleanliness and comfort to the guest.
Maintain lost and found. Enforce the policy that all found items are to be locked up and recorded. After 90 days, items turned in are to be given to the finder. Handle guest inquiries and process items to be returned to the guest COD in a timely manner.Ensure that lost and found storage is effectively secured.
Record all incidences of tardiness and absenteeism to the General Manager on the proper form.
Aggressively promote the Inn’s policies on safety and security to all employees. A portion of each departmental meeting is to be dedicated to a topic in safety and security.
Ensure that Housekeeping coordinates with the Front Desk regularly through the morning to inform them of clean rooms that are available. Also, a representative of Housekeeping is to work with the Front Desk in the afternoon to ensure that the Housekeeping Report results are compared to the room rack.
Conduct employee evaluations on or prior to their due date utilizing the appropriate form. Conduct the evaluation meeting with the employee, reviewing the results and setting action steps for any areas that need improvement.
Maintain assigned equipment, including but not limited to, vacuums, laundry equipment, carpet shampooers, etc.
Clean rooms when business conditions require.
Work closely with maintenance to ensure that problems found in the rooms are reported promptly and follow up to make sure they are corrected.
Handle guest complaints and requests efficiently to ensure high guest satisfaction.
High school diploma, Minimum of 2 years previous housekeeping experience. To be successful, you will need basic English communication skills. This job requires standing and walking 100% of the time, regularly bending, pushing, pulling, carrying, and the ability to perform repetitive motions for the entire shift. This job requires you to be able to push, pull, or lift a minimum of 50lbs.