Customer Services and Information Technology Officer

Navstar, Inc. - Herndon, VA4.0

Full-timeEstimated: $65,000 - $89,000 a year
Would you like to perform rewarding work while contributing to the success of an established, growing company? Navstar is an award-winning organization that has a proven track record of successfully providing IT services and solutions both as a prime and sub-contractor on mission focused IT programs. Our employees are integral players in support of mission-critical programs focused on our National Security.

The qualified candidate is responsible for receiving, coordinating, analyzing, tracking and resolving multiple customer requests. These include, but are not limited to providing technical support on hardware and software, diagnosing and resolving computer-related problems, coordinating customer requirements with the network team, assisting with the implementation of hardware/software upgrades and deliveries, and reporting unresolved problems to the appropriate technical personnel via customer tool. Other job duties include:

Support includes multiple customer application suites.
Will provide one-on-one consultation and training to customers, sensitive data access control and account administration coordination.
Customer requirements could create the need for the candidate to be adaptable to schedule, work location and or workload variations.
Might be required to work 1 or 2 days of rotating late duty per week and participate in pager duty schedule.
The candidate could be moved to another location later. Flexibility to work at different location is required.

Required Qualifications:
Current CMA, Component Mission Admin or had previous CMA account within last four years OR current Directorate Mission Administrator (DMA) or had a previous DMA account within the last four years.
Extensive knowledge about administering EMS and Share Drive accesses.
Working knowledge of managing restricted data accesses.
Excellent customer service consulting and desktop diagnostic skills.
Working knowledge of customer business applications (ESMT, AADS, EARRS, FIM).
To be considered for this position you must hold an active TS/SCI security clearance with polygraph.
About Navstar Inc.

For 20 years, our mission has been to provide high quality Innovative Technology Services and Solutions within the Intelligence Community. We accomplish this with the best AllStar team and by delivering on time and within budget – while consistently striving to exceed our customer’s expectations. At Navstar everything we do revolves around listening to our customers, delivering the results they expect, and being fun to work with as both a prime and subcontractor. A proven track record of successfully providing innovative technology services and solutions on highly mission-focused programs. Security is our priority and together, we make the nation a safer place. For more information visit

Navstar Core Values

New Ideas – Utilizes creativity to identify ways to improve.
Integrity – Takes responsibility to always do the right thing.
Customer Focus – Commits to the relationship with the customer and their mission.
Excellence – Works to achieve the highest level of quality for the Company and themselves.
Teamwork – Maintains respectful relationships with others, utilizing each other’s strengths.
Benefits at Navstar

Highly Competitive Health Care Premiums, including 100% employer paid for employee
Flexible Spending Accounts for Medical and Dependent Care
Generous PTO and Federal Holiday Paid Leave
Employer Paid STD/LTD
Employer Paid Life Insurance
401K plan and Employer Match
Referral and Opportunity Referral Programs
Professional Development Assistance
Navstar Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.