Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance.
Eligibility Specialist gather data for all relevant assistance programs either face-to-face or via phone with clients
Verify all information is gathered accurately and meets State policies
Obtain release forms and medical records as needed
Verify income, assets, and other financial/legal documents
Review regulations and program requirements with clients
Utilize automated program to determine eligibility of state assistance programs
Data entry into State database
Respond to all inquiries in a timely manner via phone or email
Highly organized and analytical team player
Previous Case Manager experience is a plus
Strong written and verbal skills
Solid computer skills, Microsoft Office proficiency
Strong oral and written communication skills
Basic Math skills
Case management skills
Independent worker who is a self-starter that is reliable and dependable
Strong customer service background with a professional demeanor
Prefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required
2 years’ experience in a social service environment, state or local government is desired pertaining to employment/training programs
The Eligibility Specialist position is an opportunity where you can make an immediate impact on you community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role.
If you are looking for a position that could be the start of your career, apply now for immediate consideration.
Job frequently requires sitting, handling objects with hands.
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
Vision requirements: Ability to see information in print and/or electronically.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.