Wellness Attendant

The Cliffs - Travelers Rest, SC3.5

Full-time
JOB SUMMARY: The Wellness Center Attendant provides an instrumental role in delivering the Cliffs experience to each incoming Member, Guests of Members, and Discovery Guests. This position carries out the daily operational duties in an effective, considerate manner in order to maintain the warm and welcoming environment that is standard across the seven Community Wellness Centers. The Wellness Center Attendant will work under structured processes to achieve the expected facility presentation, including cleanliness and consistency of amenity replenishment, but will need to do so with a flexible mentality in order to accommodate all incoming Member requests and inquiries. This position will be required to stay informed and connected to various event offerings within the Center as well as across the Community, in order to provide timely updates to inquiring Members and Guests. The Wellness Center Attendant will work with team members and independent contractors to coordinate service offerings of requesting Members in a thorough and timely fashion. Success in this position will be measured in the consistency of facility presentation, timely and thorough response to Member inquiry, and friendliness of environment in which each incoming Member feels welcomed and belonging.

JOB DUTIES:
Answer all incoming calls in a professional and pleasant manner
Greet all Wellness Center attendees in a timely and personable manner
Provide courteous, prompt, and sincere attention to members, guests, and staff
Maintain appropriate relationships with members, guests, and staff
Validate memberships of attendees and ensure guest paperwork is submitted, if applicable
Execute facility opening, in-shift, and closing procedures in a timely and complete manner
Assist with general housekeeping and facility organizational standards
Assist with amenity replenishment and inventory
Maintain tennis court conditions, if applicable
Assist with chemical testing of all pools, if applicable, and notify pool management company of any imbalances
Assist with providing Wellness schedule information to members, guests and associates
Maintain an informed connection to other Community event offerings to promote to members, including golf, social, and dining events
Schedule and coordinate personal training, massage and esthetician services
Demonstrate proper usage of all Wellness equipment with a well-informed, invested approach
Attend to Member accidents in a comforting manner, coordinating emergency services if the situation requires, and submitting proper documentation following the incident
Assist with online calendar updates of current group fitness schedule, tennis schedule, monthly events, and assisting members with class/event registrations
Assist with marketing submission in promotion of fitness classes or events
Provide content regarding the weekly Wellness update sent out to membership
Provide independent contractors with proper membership charges prior to services performed
Assist with JONAS transactions on a daily basis
Perform other duties as assigned
Uphold the standards, procedures, and Cliffs core values in the presence and absence of authoritative supervision

BACKGROUND/EXPERIENCE:
High School Diploma required
First-Aid/CPR/AED Certification required
At least one year of administrative coordination required
Proficient in Microsoft Word, Excel, Access, and Outlook Express
Ability to work in fast-paced environment
Ability to multi-task
Ability to work well with people on the phone and in-person
Ability to problem solve and ensure member satisfaction
Must be willing to learn new skills

PHYSICAL REQUIREMENTS:
Must be able to stand throughout a work day
Must be able to lift 40 pounds
Must be flexible in schedule to accommodate member arrival and departure patterns