Technology Operations Specialist

Lyra Health - Burlingame, CA

Full-timeEstimated: $65,000 - $85,000 a year
Lyra is transforming mental health care using technology with a human touch. Using our proprietary platform and matching technology, Lyra helps companies and their employees find the highest quality mental health care. We work with innovative companies, such as uber, eBay, and Lyft, among others, and we offer access to an elite network of mental health providers with the flexibility of in-person therapy, live video sessions, coaching programs, and digital self-care tools. Co-founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised $83 million in funding to date from investors including Venrock, Greylock, Tenaya and Glynn Capital.

We’re looking for exceptional technology specialists to join our team. We care deeply about making a difference in people’s lives and hope you do too!

About You
#1 advocate of user needs.
Enabler of SECURE and SEAMLESS technology experiences.
Empathetic to user needs, good listener, great communicator and provider of non-judgmental assistance
Strong foundational understanding of IT infrastructure, cloud operations, networking, applications, and operations.
Experience leading IT, Desktop Support, or System Administration for a company. In depth knowledge of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, Linux
Subject matter expert on G-Suite, Google Drive, Google Docs, Google Calendar, Google Vault
Experience with device management and inventory management frameworks such as JAMF, Apple DEP, Google MDM, Google Chrome Management
Experience with various corporate applications including Microsoft Office, Microsoft Powerpoint, Atlassian Confluence, Atlassian Jira, Slack.AV and conference room support experience with a strong preference for Google Meet and Chromebox For Meetings
Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) procedures
Experience working with Salesforce
Experience working with Amazon Web Services
Python coding and Shell scripting experience
Experience working with Wordpress
Responsible for employee onboarding and offboarding. Maintain primary and secondary contact information up to date for DR and BCP.
Support, maintain, and repair IT equipment and infrastructure, including Apple MacBooks, Chromebooks, iPhone and iPads, peripherals, and IT infrastructure.
Maintain inventory, build, image, configure, migrate user settings and data, deploy new and re-issued equipment for end users.
Setup, manage, debug networking issues including Access points, Routers, Switches, ISP gatewaysResponsible for Network security configuration, SLA monitoring and auditBe oncall for Network support including ISP, Hotspots
Responsible for Communication equipment including Phones, Google Chrome boxesand Audio/Video Equipment including TVsPerform basic troubleshooting of printers, copiers, fax machines, and all-in-one units.
Provide high touch, front line, technical support on Audio-Visual videoconference and conference room equipment including Google Meet, UberConference, Citrix GoToMeeting, Zoom.
Configure, maintain, deploy, manage and support a long list of SaaS services: Zendesk, Twilio, Salesforce, Jira, RingCentral, Slack, VPN software
Provide support for a long list of technologies: Yubikey, LastPass, Sophos
Resolve end user questions regarding their network connections and desktop environment. Document solutions, maintain the knowledge database (e.g. known errors, workarounds).
Ensure adequate follow up communications and timely status updates to users and management.
Proactively monitor alerts, logs from devices, SaaS services and other technologies and document audit reports.
Change security groups, user permissions, enable/disable new users on AWS.