Intern - CRSO Research & Market Development

Federal Reserve Bank of Chicago - Chicago, IL4.0

Full-time | Temporary | InternshipEstimated: $34,000 - $48,000 a year
Intern - CRSO Research & Market Development-261636
Federal Reserve Bank of Chicago
Primary Location IL-Chicago
Full-time / Part-time Full-time
Employee Status Temporary
Overtime Status Non-exempt
Job Type Experienced
Travel No
Shift Day Job
Work Hours Full - Time
Job Sensitivity Tier II - No Credit Check

Who we are:
Do you want to work for one of the most influential, trusted and prestigious financial institutions in the world? The Federal Reserve Bank of Chicago is one of the 12 regional reserve banks in the United States, along with the Board of Governors in Washington, D.C., that make up the nation’s central bank. The Seventh Federal District is made up of five states, which includes all of Iowa and most of Illinois, Indiana, Michigan and Wisconsin. The Seventh District comprises a considerable part of the nation’s manufacturing base – especially capital goods and consumer durables as well as production agriculture and food processing.

Internship Program Details:
The Federal Reserve Bank of Chicago Summer Intern Program is a paid internship that provides undergraduate, graduate and PHD students with the opportunity to gain valuable work experience at the Federal Reserve Bank. Through project oriented hands on assignments and professional development activities, interns receive a solid overview of the Fed while contributing to their designated Bank department.

The Summer Intern Program begins in June and continues for 12 consecutive weeks. Interns are expected to work 40 hours per week and assigned to one department for the summer.

As a part of the Summer Internship program, interns are expected to work on a group project during the course of the program.

Application Process:
October 2019 and onward – applications

Mid October 2019 and onward - Interviews

January – offers accepted

June 1, 2020 or June 8, 2020 – Start dates

Job Summary:
The Customer Relations & Support Office (CRSO) conducts marketing research to support Federal Reserve Product Offices, Districts and internal CRSO departments. The results of the research analysis contribute to decisions that directly benefit customers and streamline business functions. Within this framework, determining customer needs, preferences and satisfaction with respect to Federal Reserve Financial Services (FRFS) is critical.

Job Responsibilities:
Provide support in managing marketing research projects and analyzing research data under close to general supervision:
Assist in crafting survey questionnaires
Review/test online survey instruments for accuracy and functionality
Monitor data collection
Conduct analysis using Excel (e.g. Pivot tables) or other statistical analysis programs
Summarize survey results in Excel charts/PowerPoint presentations
Proof reports produced by research team for accuracy and legibility
Identify and write general research findings
Key projects: User and National Customer Satisfaction Surveys
Help plan and organize the annual Chicago Payments Symposium, a premier industry payments conference
Organize research materials for internal audit and for posting on CRSO website

Job Requirements:
Familiarity with general marketing research methodologies/analyses
Experience with online quantitative/qualitative survey instruments
Strong project management, oral and written communication skills
Innate attention to detail and accuracy
Proficiency with Microsoft Excel, PowerPoint and Access preferred
Proactive in supporting and collaborating with research and CRSO teams

School Credit: If your internship requires school credit, please let the recruiter know if you are selected.

As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.