- Account Management
- Customer Relationship Management
HOK is a global design, architecture, engineering and planning firm. Our 1,700 people collaborate across a network of 23 offices on three continents. HOK's mission is to deliver exceptional design ideas and solutions for our clients through the creative blending of human need, environmental stewardship, value creation, science and art.
Our design solutions result from a collaborative process that encourages multidisciplinary and integrated teams to research alternatives, share knowledge, and imagine new ways to solve the challenges of the built environment. Working directly with our clients, and often supporting the architectural and interiors studios, HOK's Consulting Practice helps clients optimize their real estate portfolios and transform their workplace to support business drivers. HOK's evidence-based solutions improve employee engagement, satisfaction, and well-being, and connect decisions about physical space to organizational goals.
HOK San Francisco’s consulting practice is seeking a Senior Consultant who possesses outstanding analytical, communication, and interpersonal skills. As a Senior Consultant, you will be primarily responsible for developing and implementing workplace change management strategies and programs for our clients. You will also contribute to all of HOK’s service areas, including workplace strategy, real estate portfolio planning, and WELL strategies.
Focus on the ‘people’ side of change, including changes to the workplace, work practices, culture and technology
Participate in user engagement research activities, assist in client and stakeholder engagement through multiple forums such as meetings, presentations, workshops interviews, surveys, and focus groups
Develop and implement change management strategies that are informed by the degree of change and change readiness
Complete quantitative and qualitative analyses and translate findings into client-specific recommendations and innovative strategies that address culture, business, and workforce issues
Interface with interior design teams to ensure the seamless connection between the design process and change program
Develop proposals, including scope definition, work plans and fees
Manage projects, including directing the work of Junior colleagues
Grow and maintain existing client relationships
Organizational development and/or change management (OCM) background and/or certification is highly desirable
Client relationship and account management experience
Visibility in the field, including industry memberships, publications, and conference speaking is preferred
Ability to work concurrently on multiple projects in a fast-paced, dynamic, and collaborative environment
Creative and innovative to develop customized and targeted change programs for our clients
Bachelor or Graduate Degree in a relevant field and 7+ years of relevant professional experience in research, strategic workplace, business planning, architecture, interior design and/or real estate analysis
HOK is a drug-free workplace. HOK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.