Specialist, Customer Compliance (Temporary)

Under Armour, Inc. - Baltimore, MD3.9

Under Armour is the chosen brand of this generation of athletes... and the athletes of tomorrow. We're about performance - in training and on game day, in blistering heat and bitter cold. Whatever the conditions, whatever the sport, Under Armour delivers the advantage athletes have come to demand.
That demand has created an environment of growth. An environment where building a great team is vital. An environment where doing whatever it takes is the baseline and going above and beyond to protect the Brand is commonplace.
The world's hungriest athletes live by a code, a pledge to themselves and everyone else: Protect This House... I Will. Our goal is to Build A Great Team! Will YOU…Protect This House?!

This is a temporary position responsible for supporting corporate goals by way of maintaining business relationships and overall customer requirements for all North America business to business customers along with execution of strategic objectives.

Essential Duties and Responsibilities will include but are not limited to the following:
Work cross functionally with Customer Financial Services, Sales, FP&A, Customer Service, Distribution Warehouse, Product, Sourcing, Development, Legal, etc. to ensure compliance requirements are communicated and executed to reduce/eliminate customer charge backs
Independently analyze current VAS setup, DH and Supply Chain processes, charge back trends and historical data to identify potential areas for cost savings in order to hit annual compliance savings target
Partner with Sales to determine the right action plan based on the customer’s requirements and UA’s ability to fulfill these requirements
Manage and execute quarterly compliance analyses for top customers to Sales Teams, FP&A, CFS, and Customer Service presenting charge back details and overall customer profitability
Present special projects/initiatives in weekly War Room to Executive Team
Independently take action on various company reports including Dispute Management, VAS, Sales Order Detail, etc.
Provide detailed reports on current charge backs to accountable teams and work with these teams to implement action plans for reduction
Reporting in SAP & BW to ensure customer requirement setup is accurate and properly executed
Travel monthly to our DH/3PL locations to support the execution of requirements, review customer challenges and collaborate with management on best practices
Travel to our customer’s distribution centers to work through pain points and present during top to top customer collaboration meetings
Respond to internal and external inquiries regarding VAS, shipments, new initiatives, contractual allowances, etc.
Ensure a working knowledge of the UA distribution strategy and processing for each location and have the ability to identify any gaps or process improvements to enhance productivity and increase automation
Aid in the development of on-boarding new customers which includes customer setup, negotiation with customers on operational processes and VAS costs
Aligning internal teams to implement customer requirements to ensure speed to market
Collaborate with multiple UA Teams to ensure accurate Routing/VAS setup to eliminate charge backs

Critical Skills:
Communicates Effectively – has clear, concise and organized written and oral communication skills.
Problem Solver – able to identify opportunities or issues and react quickly and effectively.
Analytical – identifies collects and researches data/issues and draws conclusions; demonstrates attention to detail.
Compliance Driven – readiness to investigate and research policy and procedures.
Takes Initiative – acts on opportunities to grow or improve the business.
Team Player – inspire and motivate others, work effectively with others to meet goals.

Supervisory Responsibilities:

Qualifications, Education and/or Experience:
Bachelor’s Degree and 1-3 years of experience with relevant business experience, i.e. Customer Service, Compliance or comparable role
A Customer Service, Compliance or EDI background is preferred and should have experience operating in a larger environment with complexity and multiple priorities.

Computer Skills:
Proficient in SAP, WM, BW, Excel, and Microsoft Office Suite software.

RVCF conferences
Retailer compliance reviews & DC visits/tours
UA Distribution Warehouses
Baltimore, MD
Rialto, CA
Nashville, TN
Toronto, Canada
Under Armour is committed to providing equal employment opportunities to all qualified individuals without regard to race, ancestry, color, ethnic or national origin, citizenship, creed, sex, gender identity, gender expression, religion, language, age, history of conviction of criminal or summary conviction offence that is unrelated to the employment or to the intended employment of that individual, social condition, receipt of public assistance, political convictions or beliefs, physical or mental disability, handicap or the use of any means to palliate a handicap, marital status, sexual orientation, civil status, family status, pregnancy or any other characteristic protected by protected status.