Field Service Representative

McKesson - New York, NY (30+ days ago)3.6


McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.

We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.

As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.

Join our team of leaders to begin a rewarding career.

Current Need
Field Service Representative (Bilingual; English/Spanish)) working from your home office 100% local travel to include Queens. Day travel only, no over night travel.

Position Description
McKesson Patient Assistance Services is a recovery service that secures free medications by utilizing manufacturer patient-assistance programs (PAPs). It helps hospital pharmacies replace drugs dispensed or administered to low-income, uninsured and under-insured patients. In addition, Patient Assistance Services coordinates free medical device replacements for many of the implantable devices used during the care of indigent patients. The program also helps coordinate co-pay assistance for many of the high-cost drugs that seem unaffordable for insured patients.
The purpose of the Field Services Rep position is to assist the Drug Replacement Coordinators in administering the patient assistance program for a large customer’s health system and/or multiple remote customers. Field Services Representatives are responsible to travel onsite and obtain required information needed to complete PAP enrolment forms.
Works in a fast paced, high volume environment.
The Field Services Rep is expected to set his/her own schedule based on the needs of each customer and to work autonomously in a virtual environment. They are expected to make daily, complex, on-the-spot decisions related to changing customer priorities and work processes.
The Field Services Rep works with professional medical personnel (doctors, nurses, pharmacists, pharmacy technicians, pharmacy buyers, patient financial advocates) daily to gather required information. Maintains accurate records, utilizing McKesson proprietary software.

Qualifications

Minimum Requirements
1+ years customer service experience

Critical Skills
Bilingual (English/Spanish)
Day travel up to 100% in the New York Burroughs to include Brooklyn, the Bronx, Queens
Microsoft Excel, Word, and PowerPoint.
Ability to prioritize and multi-task a variety of work activities.
Excellent written and verbal communications skills in order to communicate in a professional manner and build long-term customer relationships.
Reading, writing, arithmetic, good communication skills, PC and word-processing skills.

Additional Knowledge & Skills
Healthcare experience preferred but not necessary
Knowledge of Medicaid, 3rd party insurance and other external foundations or funding programs for reimbursements.
Must maintain HIPAA compliance, protect PHI and adhere to ICARE standards in all interactions.

Education
HS Diploma or Equivalent

Certifications/Licensure

Physical Requirements
General Office Demands

Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

Primary Location: United States-New York-New York (Remote)
Job: Customer Care
Organization: McKesson Pharmaceutical
Schedule: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting: Sep 14, 2018