This position is responsible for resolving Level I and II hardware and software issues related to installation, configuration, maintenance, and troubleshooting of client PCs and other network devices.
PRIMARY DUTIES AND RESPONSIBILITIES:
Implement IT policies and procedures.
Resolve all levels of customer service requests
Manage PC’s through the use of local policies and network Group Policies.
Diagnose and resolve daily internal computing and networking problems.
Install, configure, and maintain client PC and Mac infrastructure, including desktop & laptop hardware and software, and application software for RDP and Public pc’s
Assist with the training requirements of PC Technician I and Help Desk positions.
Provide Helpdesk phones coverage, as well as in the field and after-hours coverage.
Be part of the after-hours phone support rotation (every 3rd week / weekend)
Requires good working knowledge of the Windows 7 operating systems, some working knowledge of the Mac operating system, networking, middleware and application environments.
Exposure to other operating systems such as Windows Server 2003/2008 and Unix preferred.
Good working knowledge of LAN network topologies a plus.
Additional duties may be assigned at the discretion of the manager to meet business objectives and this job description is not intended to be all inclusive.
Related degree/training/ experience or certification in Computer Science, Information Technology
Also requires a minimum of 1-3 years of professional experience as a PC Specialist/Technician in a distributed computing and networking environment.