SAVA Workforce Solutions, LLC, an Akima Company, delivers enterprise IT and mission support solutions to the federal government, serving the federal civilian, defense, law enforcement and intelligence communities. SAVA helps our customers strengthen national security, improve communications and collaboration and secure the integrity of their data, information systems and networks. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our company’s profits go back to our 14,300 Iñupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.
SAVA is seeking a candidate who can perform the following:
Shall have access to unclassified, secret classified, and top secret SCI classified systems and information required for the performance of duties.
Shall have access to Sensitive Compartmented Information Facility (SCIF) space as required for the performance of duties.
Shall perform the daily maintenance O&M of the customer’s telecommunication systems.
Shall assist customer personnel in the utilization of customer’s telecommunication equipment.
Shall provide training customer personnel on the utilization of customer’s telecommunication equipment.
Shall monitor the customer work ticketing system for telecommunication related support request tickets.
Shall respond to tickets from the customer work ticketing system, updating and/or closing tickets as work proceeds.
Shall work with the customer Senior Audio Visual Technician on projects and support requests that require both telecommunication and AV support.
Shall participate in departmental cross-training efforts as both instructor and trainee.
Shall manage special projects as required and assist with other duties as assigned.
Shall document project and / or assignment daily status in the work tracking database.
Active Top Secret with SCI eligibility.
Shall have a Bachelor's degree and a minimum of five (5) years of experience providing telecommunication services, or Shall have a minimum of ten (10) years of experience providing telecommunication services.
Shall have the ability to correct malfunctions by testing, analyzing, and restoring telecommunication systems to full capacity.
Shall have the knowledge of Avaya telephone hardware and software.
Shall have the knowledge of Polycom and Microsoft Lync VTC hardware and software.
Shall be able to train end users in the proper use of telecommunication equipment, including but not limited to Avaya telephones, Polycom VTC equipment, and Microsoft Lync.
Shall be familiar with basic IP network administration.
The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.
We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at firstname.lastname@example.org or 571-353-7053. Reasonable accommodation requests are considered on a case-by-case basis.
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Shift: Day Job
Primary Location: US-VA-Vienna
Job: Information Technology
Closing Date (Period for Applying) - External: Ongoing
Travel: Yes, 25 % of the Time
Clearance Level: TS/SCI